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What are the omnichannel trends in the banking sector? This particular approach is constantly evolving, with more intelligent technology being introduced to provide clients with a consistent experience across all channels, with the digital ones, like mobile devices and the internet, attracting the most attention. If you wish to learn more, read this article – we shall discuss the main omnichannel trends here.
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Automated Processes, Human Touch: Striking the Balance in AI-Powered Customer Service
Optimizing processes in digital banking is inevitably linked to automating them. From customer onboarding through loan decisioning to fraud detection, reporting, and customer service – all of these fields can be improved with the use of innovative technologies. Why don’t we look at this together and see how LiveBank can help you make your digital banking processes more efficient?
Exploring the Role of Artificial Intelligence in Digital Banking
From virtual assistants to fraud detection – AI plays a significant role in digital banking. It drives the creation of personalized customer experiences, improves sales, accelerates customer support, and improves productivity within financial institutions. So, how exactly does it help banks achieve these benefits? Let’s find it out.
The Rise of Virtual Assistants: AI’s Impact on Banking Customer Care
An AI virtual assistant is an option chosen in banks more frequently. It is so, due to the fact that using generative AI in customer support helps banks reduce their operational costs, improve response times, and personalize customer experiences. Let’s look into this in more detail.
The Future of AI in Banking Customer Service: Trends and Innovations
AI has become a valuable ally in the world of banking. It is widely used for data analytics due to its supreme data processing capabilities. Yet, it’s not the only function of artificial intelligence in financial institutions. Customer service teams also benefit from AI, improving the speed and accuracy of their responses and enhancing customer experience. This is why, in this article, we shall look at what the future holds for artificial intelligence in banks and their customer service departments – we invite you to read on!
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Asynchronous Communication: The Key to Servicing Modern Customers
Mobile phones have become the norm, and individuals are accustomed to conversing with others using social messengers such as WhatsApp, Facebook Messenger, and others. As a result, asynchronous communication is becoming increasingly prevalent. However, this comes at the expense of other ways of communication, such as regular phone conversations and emails. Are we, therefore, on the brink of a revolution in social communication, in which we no longer require the other person to make time for us to speak with them?