LiveBank blog

Learn about our big ideas, gain fascinating insights and immerse yourself in the world of digital communication technology for the banking sector.

Ailleron Heads to Finovate Europe 2024 event in London: Your Chance to Connect!

Exciting news is buzzing in the financial technology realm as Ailleron gears up for an unmissable event – Finovate Europe 2024 in London! We're thrilled to announce our participation in this prestigious gathering set to take place in the heart of innovation, and we're extending a warm invitation for you to join us.

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LiveBank at Finovate
LiveBank at Money2020 USA LAS VEGAS 2023
LiveBank’s Unveiling of Future-Forward Banking Insights at Money20/20 USA

Fresh from the vibrant energy of Money20/20 in Las Vegas, the LiveBank Team brings back a treasure trove of insights that illuminate the unfolding path of banking innovation. Our discussions centered around the harmonious fusion of technology (AI Baking) and human touch in banking. The days spent at Money20/20 went beyond mere trend-spotting, offering a profound exploration into the transformative synergy shaping the future of banking.

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LiveBank at Money2020 USA LAS VEGAS 2023
LiveBank’s expertise in cloud and AI banking at Money20/20 USA

Explore the world of cutting-edge banking innovation with LiveBank at Money 20/20 USA 2023. Join us as we delve into the transformative power of cloud and AI in shaping modern banking.

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A Roadmap for Building a Customer Engagement Center

How to add new value for digital customers? Almost all banks have encouraged customers to shift transacting from branches to the digital world. Although not all adaptation attempts were successful, they achieved the goal. Customers check their account balances and make transactions and payments in web banking and mobile applications. So how can we add new value for these customers, based on digital roots?

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How banks manage to sell complex financial products remotely

Electronic banking has moved most transactional operations into digital channels. The benefits for the customer are better access to their finances and time savings. For banks, the benefits are the cost savings - the number of bank branches closed in the past decade is 82,000. The remaining branches focus on servicing more complex products, such as mortgage loans or investment products. Are we, therefore, on the brink of a revolution in social communication, in which we no longer require the other person to make time for us to speak with them?

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human vs ai in customer support
Human Support vs. AI Bots in Customer Service

The number of AI-driven solutions helping organisations improve customer communications grows every year. Sending specific queries to a bot helps customer service centres increase their efficiency. In addition, customer behaviour and expectations are changing regarding customer service.

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Human conversations in digital banking — A relic of the past or a rebirth?

We are witnessing profound changes in how customers use banking services. There has been a shift toward everything virtual. From retail to professional services to health and education, almost all sectors offer all or part of their services online. Customers’ attitudes have changed, and they now prefer to have the option to take care of business online.

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