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Case-based management – how does it help bank teams?
Every day, thousands of customers contact bank advisors with questions about products they have or they want to hear about the latest bank offers and digital trends. These customers want to settle their cases in the most efficient way possible. Furthermore, their expectations regarding the quality and speed of service are rising consistently every year.
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“The new normal” in LiveBank Team. Key findings after few months of remote working
Ever since the coronavirus kicked in, “the new normal” seemed to be less painful for technology providers. Number of representatives of this business were seeking for an opportunity in it to gain new clients or enhance their market position. However positive it sounds, even FinTechs were punched with the new reality and summarily had to […]
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