LiveBank blog

Learn about our big ideas, gain fascinating insights and immerse yourself in the world of digital communication technology for the banking sector.

Case-based management – how does it help bank teams?

Every day, thousands of customers contact bank advisors with questions about products they have or they want to hear about the latest bank offers and digital trends. These customers want to settle their cases in the most efficient way possible. Furthermore, their expectations regarding the quality and speed of service are rising consistently every year.

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Citi has launched LiveBank solution in Hong Kong and Singapore

After Citibank has selected LiveBank to implement innovative virtual branches in 16 countries of APAC and EMEA regions, we are proud to present the latest implementation in this bunch. As a key figure in global banking, Citi has decided to introduce Virtual Remote Engagement (VRE) in Hong Kong to make its wealth management customers' banking experience even better. An implementation took place likewise in Singapore - VRE has been launched on Citibank Online with mobile banking possibility. Furthermore, soon it is going to be rolled out in other venues in Asia.

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Digital transformation for your banking services

Currently, world is undergoing a huge digital transformation caused by coronavirus pandemic. Suddenly, the number of people using digital channels went through the roof and everyone has to adapt the work-from-home (WFH) model. Those changes affected thousands of customers in hundreds of industries, including banking services. Is your business ready for the change?

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