LiveBank blog

Learn about our big ideas, gain fascinating insights and immerse yourself in the world of digital communication technology for the banking sector.

Ailleron Heads to Finovate Europe 2024 event in London: Your Chance to Connect!

Exciting news is buzzing in the financial technology realm as Ailleron gears up for an unmissable event – Finovate Europe 2024 in London! We're thrilled to announce our participation in this prestigious gathering set to take place in the heart of innovation, and we're extending a warm invitation for you to join us.

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LiveBank at Finovate
Line of business LiveBank Ailleron
Building an Effective Business Structure: Line of Business in Complex Organizations

One of the challenges that organizations worldwide face is a very dynamic growth and complexity. It's a recurring rule that we can observe in business processes and products - as they grow, operational and structural complexity increases, sometimes even multiplies. These business structures can operate in various industries, and geographic areas, and offer different products or services.

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cloud based digital banking - why banks need it?
Why Banks Need a Cloud-based Customer Service System

Cloud-based software offers a technical stack as well as the opportunity to engage customers at a new level. The borders between traditional retail banking and fintech companies no longer exist in today's financial landscape. Customers now have more digital habits than they did five or even two years ago. Customers want a consistent experience across digital platforms and touchpoints. They want the major functions to be right in front of their eyes.

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Case-based management – how does it help bank teams?

Every day, thousands of customers contact bank advisors with questions about products they have or they want to hear about the latest bank offers and digital trends. These customers want to settle their cases in the most efficient way possible. Furthermore, their expectations regarding the quality and speed of service are rising consistently every year.

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Will the true Omni-channel please reveal itself?

Will omnichannel banking deliver on its promise anytime soon? This article examines the question and finds a new understanding of the omnichannel concept.

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Why Omnichannel stays stubbornly on banking’s radar

Written by Piotr Skrabski, General Manager and Mateusz Grys, Customer Success Expert at LiveBank. Omnichannel. A word we’ve heard repeatedly in banking circles that still has a lot of clout. Its place, at the crossroads of “mobile-first”, “digitalisation”, and “customer-centricity”, makes it easy to see why it still has relevance. Besides this, “omnichannel banking” holds […]

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