Learn about our big ideas, gain fascinating insights and immerse yourself in the world of digital communication technology for the banking sector.
- All posts
- Artificial Intelligence
- Banking Trends
- Customer Experience
- Customer Journey
- Customer Service
- Digital Banking
- Digital Identity
- Digital Onboarding
- LiveBank news
- Online Verification
- Product Technology
- Video banking
- Video Chat
- Virtual Banking
- Virtual Branch
Every day, thousands of customers contact bank advisors with questions about products they have or they want to hear about the latest bank offers and digital trends. These customers want to settle their cases in the most efficient way possible. Furthermore, their expectations regarding the quality and speed of service are rising consistently every year.Read more
Every day, thousands of customers contact bank advisors with questions about products they have or they want to hear about the latest bank offers and digital trends. These customers want to settle their cases in the most efficient way possible. Furthermore, their expectations regarding the quality and speed of service are rising consistently every year.
The rapid increase in interactions in digital media was an enormous challenge for the Banks, both in terms of organization and technical resources. The procedures for acquiring new technological solutions have also changed. The availability of the LiveBank cloud solution is a natural response to the changing and more demanding market environment.
Ailleron’s LiveBank has redefined contemporary banking by providing the financial sector with the premier communication hub, combining cutting-edge innovations with practical, reliable tools that deliver rewarding customer experiences at a fraction of the cost of traditional banking strategies.
Written by Piotr Skrabski, General Manager and Mateusz Grys, Customer Success Expert at LiveBank. Omnichannel. A word we’ve heard repeatedly in banking circles that still has a lot of clout. Its place, at the crossroads of “mobile-first”, “digitalisation”, and “customer-centricity”, makes it easy to see why it still has relevance. Besides this, “omnichannel banking” holds […]
After Citibank has selected LiveBank to implement innovative virtual branches in 16 countries of APAC and EMEA regions, we are proud to present the latest implementation in this bunch. As a key figure in global banking, Citi has decided to introduce Virtual Remote Engagement (VRE) in Hong Kong to make its wealth management customers' banking experience even better. An implementation took place likewise in Singapore - VRE has been launched on Citibank Online with mobile banking possibility. Furthermore, soon it is going to be rolled out in other venues in Asia.
Evaluating customer journeys and business models are more relevant than ever. Regardless of ongoing digital initiatives, human assistance is still necessary to make processes friendlier and faster to implement.
LiveBank is an omnichannel communication and collaboration hub for banks that aggregate all communication channels like text chat, video and audio. LiveBank provides retail banks secure and friendly contact channels for its clients. This synergy of technology and people enriches communications and establishes the grounds for the digitalization of bank processes. As result of LiveBank […]
Digital transformation has long been in the agendas of all the major banking strategies. It is not hard to see why – customers are eager to operate in the digital world, and they tend to fulfill their needs there. They also expect banks to follow in their footsteps. Because of that, more and more financial […]
Today, customers regularly contact banks using many different communication channels, sometimes alternating between them or using several simultaneously. Customers want consistency regardless of the type of communication, and so a well-integrated omnichannel system is needed to ensure that continuity is in place.
Technology causes pivotal changes in the banking industry. Digitization process has already changed the nature of banking itself. What’s more, as we observe, customer behavior is supportive of virtual banking. Current ‘stay at home’ status keeps people away from public places, so the best way to adjust to those restrictions while having constant access to the banking is to move the services to the virtual channels.