LiveBank blog

30 April 2026 Canada Through the Lens of the LiveBank Team – Lessons for Europe’s Financial Sector from Across the Atlantic

Our team – Ireneusz Liberacki, Mateusz Wierzbiński, Małgorzata Bąk, Michał Pomykała, Wojciech Pióro, and Alberto Pereira – spent their recent trip to Canada discussing how to meet the needs of diverse customer segments across different business scenarios and within the context of branch requirements. Let’s bring together their observations on how customer expectations in North America differ from those seen in Europe, as well as how bank branches in Canada operate today and the role they play in the modern banking landscape.

20 August 2025 The Impact of Digital Technologies on Back Office Efficiency in Banking

In banking, some of the most valuable improvements happen behind the scenes. The back office, responsible for processing transactions, managing records, and ensuring compliance, has traditionally been resource-heavy and slow to change. Today, digital tools are transforming it at an unprecedented pace, reducing the margin for error and enabling measurable gains in operational efficiency. Keep […]

23 July 2025 Key Digital Banking Statistics – Trends and Insights in 2025 

Digital banking has come a long way over the past decade – but in 2025, it’s no longer just an option; it’s the default. With smartphones in nearly every hand and customer expectations higher than ever, banks are racing to offer seamless experiences. Behind this shift are the numbers; real, tangible data showing where the industry is headed. Let’s take a closer look at key digital banking statistics you should consider.

28 March 2025 The Future of Business Banking: 10 Must-Have Digital Features for SMEs 

For years, small and medium-sized enterprises (SMEs) have been the backbone of the global economy, accounting for the lion’s share of business activity and job creation. Yet, when it comes to banking, these crucial players have often found themselves navigating a world designed for either large corporations or individual consumers—neither of which perfectly fit their needs. 

17 March 2025 Six ways for banks to better serve small-business clients

Small businesses, big potential — and even bigger frustration with banking.Small and medium-sized enterprises (SMEs) are the lifeblood of the European economy: they represent 99% of all EU businesses, provide two-thirds of jobs, and contribute 57% of the EU’s gross value added. Despite this economic muscle, many SMEs feel underserved by traditional banking systems.

26 February 2025 How can banks effectively digitize SME customer service? Practical insights from ING implementation  

Digital transformation in banking is not just about implementing new tools—it’s about redefining the customer service approach. The SME segment, which includes businesses with diverse needs, requires flexible solutions and modern communication methods.