Embracing the Pulse of Innovation in the Banking Landscape

Returning from the dynamic setting of Money20/20 in Las Vegas, the LiveBank Team returns with a wealth of discoveries and insights that shed light on the evolving roadmap of banking. The conference proved to be more than just a gathering of minds; it served as an exploration into the intersection of technology with the core of banking.

At the heart of our discussions was the resonating theme of technology’s intersection with humanity in banking. The days spent at Money20/20 weren’t just about banking trends; they were about capturing the essence of where banking, driven by AI is headed in an increasingly digital world.

AI: Beyond Algorithms to Personal Touches

The resonance between technology and personalization, especially through the lens of AI, was a central focus. It’s not just about algorithms; it’s about understanding and anticipating the unique needs of every customer. The aim is to create a more personal and intuitive journey, transcending the mere digitization of processes.

Cloud Technology: Redefining Connections

The discussion centered around the transformative potential of cloud technology. The integration of cloud technology was not merely about data efficiency but a gateway to unlocking enriched customer relationships. The cloud isn’t just about storing information; it’s a platform for innovation, connecting customers in ways that were previously unimaginable. This innovative approach redefines how customers interact with banking services, fostering a level of connectivity that transcends traditional boundaries.

LiveBank team members, Mateusz Grys and Maciej Mazurkiewicz, were part of engaging panel discussions that explored the innovative use of AI in fraud prevention, anticipated future banking trends in the US & LATAM, and navigated the evolving landscape of customer-centric banking ecosystems. Additionally, Mateusz and Maciej shared insights and experiences in an interview with FinTech Futures. You can watch the interview below to delve deeper into their valuable contributions.

The overriding sentiment at Money2020 was one of invaluable learning and foresight. Our experience is a testament to the harmonious blend of technology and the heart in banking – where the power of innovation converges with the time-honored principles of trust, personalized service, and meaningful human connections.

As the curtains close on Money20/20, our vision for the future is crystal clear – it’s about crafting an empathetic future that seamlessly integrates technology and human values for the best customer experience. We look forward to continuing this journey, crafting the future of banking together. Stay tuned for more exciting updates on our blog as we navigate the ever-evolving landscape of banking innovation.

Reach out to contact@livebank24.com and dive deeper into the discussion or explore further collaboration opportunities.

Navigating the Financial Revolution at Money 20/20

The financial world is in the midst of a profound transformation, and at LiveBank, we’re not passive observers; we are active participants who are actively shaping this evolution and setting new trends in the world of banking, especially in the realm of virtual branch and optichannel banking. Join us on a journey of exploration and inspiration at Money 20/20 USA 2023, where we don’t just follow the trends – we create them. This is precisely why we couldn’t miss an event as crucial as Money 20/20. From October 22-25 in the vibrant city of Las Vegas, this global fintech conference will serve as the nexus for industry leaders, innovators, startups, entrepreneurs, and financial institutions to share invaluable insights and ignite meaningful discussions about the future of finance.

Money 20/20 is more than just an event, it’s a dynamic ecosystem where ideas, innovations, and partnerships take root and flourish. With its diverse range of keynote sessions, thought-provoking panel discussions, innovative showcases, and extensive networking opportunities, Money 20/20 spans across payments, banking, fintech, retail, and financial services sectors.  This year, the spotlight shines brightly on the themes of cloud and AI banking, marking a significant shift in the industry’s focus towards these cutting-edge technologies.

Meet the Visionaries from LiveBank: Maciej Mazurkiewicz and Mateusz Grys

Embarking on this exhilarating journey to Money 20/20 USA 2023 are Maciej Mazurkiewicz, International Sales Director and LiveBank’s Global Deal Maker as well as Mateusz Grys, Maestro of Banking Innovation and Product Manager LiveBank Cloud. Their mission is to showcase LiveBank as a transformative solutions that harness the power of cloud and AI, reshaping the very essence of modern banking. They’re eager to engage in lively discussions about how LiveBank caters to the needs of forward-thinking banks and their digitally-savvy customers. Don’t miss the chance to schedule a meeting with these LiveBank experts they’re here to inspire and collaborate with you on the future of banking in the era of cloud and AI. and engage in discussions about how LiveBank caters to the needs of modern banks and their digitally-savvy customers.

LiveBank: Elevating the Banking Experience

At LiveBank, our mission is to equip bank representatives with the essential tools for effective sales and upselling, all while enhancing their capacity to drive revenue and deliver exceptional customer support in banking. If you’re attending Money 20/20 conference, you can connect with us at booth 14620, strategically located next to the Money Pavilion in Money Hall. Schedule a meeting with us to delve into the world of our enterprise-class communication and collaboration platform tailored for the banking industry.

Why You Can’t Miss LiveBank at Money 20/20 USA

Still wondering why LiveBank should be on your must-visit list at Money 20/20 USA? Here are some compelling reasons:

Drawing Inspiration from Industry Leaders

Money 20/20 in Las Vegas offers a unique opportunity to draw inspiration from industry luminaries, including payment providers, influential figures in banking, regulation, IT, retail, lending & credit, and more.

At LiveBank, we’re eagerly anticipating the exchange of business-critical insights and forging connections with influential leaders from various fintech sectors. As the event unfolds, stay tuned for highlights and insights from Money 20/20 USA 2023, offering a sneak peek into the future of finance that we’re collectively shaping. We can’t wait to see you there!

LiveBank at Money2020

Explore some insights from FTB and Ailleron Technological Breakfast. Delve with us into the evolving landscape of Polish bank branches, discuss the role of technology, and highlight the importance of customer-centric solutions. Discover how modernization is enhancing competitiveness, customer satisfaction, and operational efficiency in the banking sector. Gain valuable insights into the critical aspects of banking’s transformation in the digital age.

Exploring Digital Transformation Trends in Banking

In the world of digital trends and transformation, the FTB Technological Breakfast, held on September 7, 2023, at the Bankers’ Club, brought together banking and technology experts to delve into the evolving landscape of Polish bank branches.

During the event, discussions revolved around the necessity of aligning traditional bank branches with the changing expectations of tech-savvy customers and the rapid advancement of technology. Key topics included the appearance of modern, digital bank branches in the digital era and the evolving needs of the new generation of clients.

Revolutionizing Customer Experience Through Conversational Banking

Włodzimierz Kiciński, Vice President of the Polish Bank Association, emphasized not only the importance of adapting the banking sector to the shifting expectations of modern, digitized customers but also the need to define branch efficiency models.

Maciej Jopyk, Managing Director responsible for Strategy & Consulting at Accenture Poland, highlighted global trends such as smart branches, metaverse, and the growing significance of AI in the realm of bank branches.

Enhancing Efficiency and Customer Convenience through Virtual Branch Solutions

Piotr Piątosa, the newly appointed Vice President and COO at Ailleron, discussed optimizing branch access and the need to streamline processes to provide even more convenient service to customers.

Mateusz Grys, LiveBank Product Manager at Ailleron, emphasized that the goal of digital evolution is to minimize inconveniences that customers may encounter during their visits to bank branches. Issues such as long waiting times for advice or a complex customer journey (that as we know begins even before the branch visit) require effective digital solutions.

Elevating Digital Sales in Banking with AI Empowerment

During his presentation, Mateusz Grys who brings extensive experience from both the tech and banking sectors, demonstrated how technology can support bank employees, optimize their work, and equip them with tools for sales and upselling. He outlined the services that modern bank branches should offer, enabling customers to access banking from anywhere, thereby enhancing their convenience and satisfaction. He also discussed leveraging artificial intelligence, not only for automation through chatbots but also for real-time customer data analysis to provide personalized suggestions and predict customer behaviors. Through artificial intelligence, bank employees can better understand customer needs and respond more efficiently and tailored to specific cases.

The LiveBank Product Manager’s presentation set the stage for a lively discussion, addressing the challenges and benefits of implementing modern solutions in the banking sector. Attention was drawn to the need for additional training for bank employees and some initial skepticism toward new technologies. However, when Jakub Bogusz, Executive Director of Retail Banking at ING Bank Śląski, joined the discussion, it became evident that these concerns were unfounded.

Bogusz shared ING’s experiences after implementing the LiveBank Cloud solution, illustrating how they addressed the bank employees’ apprehensions about introducing modern tools. This resulted in very high satisfaction ratings among both agents and bank customers. He explained that ING currently utilizes Ailleron’s solution for mortgage loan servicing and sales and plans to expand their collaboration into other areas.

Insights from the FTB Technological Breakfast

The FTB Technological Breakfast convened over 30 distinguished guests, and the collective discussion strongly underscored the pivotal role that technology can play in the banking sector. Modern solutions not only support bank employees but also deliver personalized services to customers where and how they need them.

By effectively implementing modern solutions, banks not only enhance their competitiveness in the market but also boost customer satisfaction while efficiently managing their operations. This represents a significant step toward the future of banking, making it more accessible, personalized, and intelligent than ever before. The insightful discussion during the FTB Technological Breakfast sheds light on these critical aspects of the banking sector’s transformation in the digital era.