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Why do AI projects in finance fail to deliver ROI? Despite the billions poured into artificial intelligence, nearly 40% of financial services CIOs admit their AI initiatives failed to achieve positive ROI in the last year. Why is this happening? It’s not about the technology itself—it’s about strategy. Success hinges on aligning AI with business goals, leveraging high-quality data, and focusing on the right use cases.
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How AI Can Drive Productivity in the Financial Sector
With growing demands from customers, stricter regulations, and an endless stream of data to process, financial institutions are under constant pressure to do more. That’s where artificial intelligence is stepping in – to help drive productivity in the financial sector in ways we couldn’t imagine a decade ago.
AI-Powered Chat and Voice Assistants in Insurance: The Future of Customer Service
How do AI chatbots improve customer service in the insurance sector? This is a really broad topic. On the one hand, they help the front office, for instance, in the form of robotic customer service agents; on the other hand, tools like AI Assistants empower your back office, creating a larger efficiency framework.
Human-in-the-Loop: A Smarter, More Human-Centric Approach to AI in Banking
Artificial intelligence is no longer knocking on the door of the financial sector—it has already moved in and is rearranging the furniture. The financial sector is undergoing another transformation due to digitalization, and its effects are being felt on multiple levels—from process automation to the implementation of advanced artificial intelligence (AI)-based solutions.
The Value of Conversational AI in Banking
Conversational AI is a powerful tool in banking—sooner or later, all finance organizations will adopt it. This isn’t surprising; such technology offers a lot of value, from making customer service more accessible to supporting omni- and optichannel approaches. In this article, we examine this value, presenting all the pros of conversational AI in digital banking. We invite you to read on.
Top 5 Factors That Drive AI ROI Success in Financial Institution
Why do AI projects in finance fail to deliver ROI? Despite the billions poured into artificial intelligence, nearly 40% of financial services CIOs admit their AI initiatives failed to achieve positive ROI in the last year. Why is this happening? It’s not about the technology itself—it’s about strategy. Success hinges on aligning AI with business goals, leveraging high-quality data, and focusing on the right use cases.
Future Trends in Case Management for Banking
Case management in banking is the practice of implementing new technological solutions to improve and accelerate case management work. With numerous emerging technologies, you can naturally expect the trends regarding case management to change…and you are right! In this article, we will look at this more closely—we invite you to read on!