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In 2026, the real differentiator in banking will not be technology alone, but the ability to combine digital convenience with genuinely human interactions. As remote services become the standard, customers increasingly expect more than seamless transactions in an app. Human-centred service, delivered through smart, connected channels, is set to define the next stage of customer experience in banking.
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Customer Service Communication Tips for Banking
If you’re looking for customer service communication tips for banking, you are in the right place. At LiveBank, we are committed to improving customer service and banking experience by providing you with a customer engagement platform. Our experts prepared a list of tips that will help you streamline your communication with clients and achieve better results. Read on to learn more!
The Benefits of Implementing eKYC in Banks
Customer onboarding is one of the most commonly abandoned processes in banking. It’s directly responsible for the high customer acquisition costs that financial organizations face nowadays. However, there is a way to mitigate this problem: the implementation eKYC in digital banking. In this article, we look into the benefits of such a solution. We invite […]
Today’s Wealth Management Client Experience Expectations
The client expectations regarding wealth management are much different nowadays than they were just a few years ago. It all goes down to the fact that the industry is currently undergoing the Great Wealth Transfer—the transition of assets from Baby Boomers to Gen X, Millennials, and, to a lesser extent, Gen Z. So, what are today’s expectations and how to manage them? Read this article to find out more about it.
Future Trends in Case Management for Banking
Case management in banking is the practice of implementing new technological solutions to improve and accelerate case management work. With numerous emerging technologies, you can naturally expect the trends regarding case management to change…and you are right! In this article, we will look at this more closely—we invite you to read on!