Two Ways to Implement LiveBank – Choose the Path to Better Customer Service

Digital transformation in financial institutions is an ongoing journey rather than a one-time project. Core system replacements often span years, all while banks must operate without interruption and cannot afford downtime. Could anyone imagine halting banking operations even for an hour – let alone for weeks? In such circumstances, every technological decision becomes a strategic […]

Read more
implement livebank with salesforce
Customer Service Communication Tips for Banking

If you’re looking for customer service communication tips for banking, you are in the right place. At LiveBank, we are committed to improving customer service and banking experience by providing you with a customer engagement platform. Our experts prepared a list of tips that will help you streamline your communication with clients and achieve better results. Read on to learn more!

Read more
Importance and Benefits of eKYC in Banking
The Benefits of Implementing eKYC in Banks

Customer onboarding is one of the most commonly abandoned processes in banking. It’s directly responsible for the high customer acquisition costs that financial organizations face nowadays. However, there is a way to mitigate this problem: the implementation eKYC in digital banking. In this article, we look into the benefits of such a solution. We invite […]

Read more
Today’s Wealth Management Client Experience Expectations

The client expectations regarding wealth management are much different nowadays than they were just a few years ago. It all goes down to the fact that the industry is currently undergoing the Great Wealth Transfer—the transition of assets from Baby Boomers to Gen X, Millennials, and, to a lesser extent, Gen Z. So, what are today’s expectations and how to manage them? Read this article to find out more about it.

Read more
case management in banking
Future Trends in Case Management for Banking 

Case management in banking is the practice of implementing new technological solutions to improve and accelerate case management work. With numerous emerging technologies, you can naturally expect the trends regarding case management to change…and you are right! In this article, we will look at this more closely—we invite you to read on!

Read more