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Digital transformation in financial institutions is an ongoing journey rather than a one-time project. Core system replacements often span years, all while banks must operate without interruption and cannot afford downtime. Could anyone imagine halting banking operations even for an hour – let alone for weeks? In such circumstances, every technological decision becomes a strategic […]
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How to Improve Customer Experience at Insurance with chat and voice platform
When people reach out to their insurer, they’re often dealing with stressful situations, filing a claim, navigating a policy, or seeking urgent support. That’s why offering fast, personalized, and reliable communication is more important than ever. And this is exactly where chat and voice solutions for insurance come into play.
AI-Powered Chat and Voice Assistants in Insurance: The Future of Customer Service
How do AI chatbots improve customer service in the insurance sector? This is a really broad topic. On the one hand, they help the front office, for instance, in the form of robotic customer service agents; on the other hand, tools like AI Assistants empower your back office, creating a larger efficiency framework.
Digital Customer Service in Insurance: The Challenge of Personalization in the Age of Technology
Can the technologies available on the market not only improve customer service but also support agents in their daily work, enabling them to thrive in the digital age?