Top 5 Factors That Drive AI ROI Success in Financial Institution

Why do AI projects in finance fail to deliver ROI? Despite the billions poured into artificial intelligence, nearly 40% of financial services CIOs admit their AI initiatives failed to achieve positive ROI in the last year. Why is this happening? It’s not about the technology itself—it’s about strategy. Success hinges on aligning AI with business goals, leveraging high-quality data, and focusing on the right use cases.

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AI ROI Success
Chat and Voice Platforms in Insurance
How to Improve Customer Experience at Insurance with chat and voice platform

When people reach out to their insurer, they’re often dealing with stressful situations, filing a claim, navigating a policy, or seeking urgent support. That’s why offering fast, personalized, and reliable communication is more important than ever. And this is exactly where chat and voice solutions for insurance come into play.

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Livebank Unified Agent Desktop
AI-Powered Chat and Voice Assistants in Insurance: The Future of Customer Service 

How do AI chatbots improve customer service in the insurance sector? This is a really broad topic. On the one hand, they help the front office, for instance, in the form of robotic customer service agents; on the other hand, tools like AI Assistants empower your back office, creating a larger efficiency framework.

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Insurance digital call center
Digital Customer Service in Insurance: The Challenge of Personalization in the Age of Technology

Can the technologies available on the market not only improve customer service but also support agents in their daily work, enabling them to thrive in the digital age?

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