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In 2026, the real differentiator in banking will not be technology alone, but the ability to combine digital convenience with genuinely human interactions. As remote services become the standard, customers increasingly expect more than seamless transactions in an app. Human-centred service, delivered through smart, connected channels, is set to define the next stage of customer experience in banking.
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Leveraging Cloud Technology for Secure and Scalable Wealth Management Solutions
Cloud technology for wealth management comes with a plethora of benefits. It’s scalable, so the number of your customers does not limit you; it’s more secure since cloud systems are protected by the best cybersecurity software available – one that would be too expensive in-house; it’s cost-effective – you don’t need to invest in servers and upgrade your equipment as the system grows; finally, it’s agile and reliable – you can access it on any type of machine. Do you want to learn more? Then read on!
The Future of Wealth Management: Emerging Technologies and Trends
What are the emerging trends and the future of wealth management? Firstly, a new generation of investors is approaching, which means that you need to tailor your services to the characteristics of the younger people. Secondly, sustainable investments will become more important for consumers. Thirdly, we can already see that customers want easy, simple communication via chat apps instead of meeting their advisors in person. Finally, AI is bound to be used to analyze market trends, make predictions and hence find new investment opportunities. Do you want to learn more? Then read on!
Optimizing Financial Operations: AI Applications in Banking Processes
What are the applications of AI in banking? For example, artificial intelligence may be used to adapt the UI based on users' habits, to automate customer service through chatbots and virtual assistants or to categorize transactions and segment customers based on these labels. Do you want to learn more? Then read on!
Managing Customer Expectations in the Era of Digital Banking
Managing customer expectations in digital banking is the ultimate goal of any customer service team. After all, by doing so you can build up loyalty, hence decreasing churn and collecting a higher profit. But what do customers expect? A user-friendly mobile app, omni- and opti-channel solutions, personalized offers and content, high data security, and… an appealing visual design. How do you manage customer expectations? First, you need to learn what your particular customers strive for. Then, it all comes down to… implementing adequate solutions. Do you want to learn more? Then read on!
Measuring Success: Key Metrics for Evaluating Customer Service in Digital Banking
What are the key metrics in customer service in digital banking? How to evaluate the quality of your CS department? For instance, you can use the ratings from customer surveys, mystery shopping scores, or customer complaints & compliments. You should also look into process data, such as response and transaction times. Finally, you can measure your CS team’s performance by inspecting the number of products per customer, customer lifetime value, customer churn, and the number of referrals per customer. Do you want to learn more? Then read on!
The Future of Mobile Banking Apps: Trends and Innovations
What is the future of banking apps? We expect a rise in security measures, combined with an even higher level of personalization, enhanced customer experience, and an integration of a plethora of financial features, enabling users to conduct their banking fully through mobile apps. Naturally, for that to happen, banks need to utilize artificial intelligence and machine learning for their apps, which the leading ones already do. Do you want to learn more? Then read on!