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Our team – Ireneusz Liberacki, Mateusz Wierzbiński, Małgorzata Bąk, Michał Pomykała, Wojciech Pióro, and Alberto Pereira – spent their recent trip to Canada discussing how to meet the needs of diverse customer segments across different business scenarios and within the context of branch requirements. Let’s bring together their observations on how customer expectations in North America differ from those seen in Europe, as well as how bank branches in Canada operate today and the role they play in the modern banking landscape.
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What Is Identity and Access Management (IAM) in Banking and How Does Livebank24 Support It?
Security has always been at the core of banking. In the past, that meant strong vaults and guarded branches. Today, it means protecting digital identities and ensuring only the right people can access sensitive data. This is where identity and access management (IAM) in banking plays a vital role. What does IAM stand for in […]
Two Ways to Implement LiveBank – Choose the Path to Better Customer ServiceDigital transformation in financial institutions is an ongoing journey rather than a one-time project. Core system replacements often span years, all while banks must operate without interruption and cannot afford downtime. Could anyone imagine halting banking operations even for an hour – let alone for weeks? In such circumstances, every technological decision becomes a strategic […]
What Is Data-Driven Banking and Why Is It the Future?Banks have always dealt with vast amounts of data regarding customer transactions, credit histories, or market trends. But today, instead of relying solely on tradition and intuition, more and more financial institutions apply advanced analytics, machine learning, and AI to guide their operations and strategies. This evolution is redefining what it means to serve customers, […]
The Impact of Digital Technologies on Back Office Efficiency in BankingIn banking, some of the most valuable improvements happen behind the scenes. The back office, responsible for processing transactions, managing records, and ensuring compliance, has traditionally been resource-heavy and slow to change. Today, digital tools are transforming it at an unprecedented pace, reducing the margin for error and enabling measurable gains in operational efficiency. Keep […]
Key Digital Banking Statistics – Trends and Insights in 2025 Digital banking has come a long way over the past decade – but in 2025, it’s no longer just an option; it’s the default. With smartphones in nearly every hand and customer expectations higher than ever, banks are racing to offer seamless experiences. Behind this shift are the numbers; real, tangible data showing where the industry is headed. Let’s take a closer look at key digital banking statistics you should consider.
How AI Can Drive Productivity in the Financial Sector With growing demands from customers, stricter regulations, and an endless stream of data to process, financial institutions are under constant pressure to do more. That’s where artificial intelligence is stepping in – to help drive productivity in the financial sector in ways we couldn’t imagine a decade ago.