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Our team – Ireneusz Liberacki, Mateusz Wierzbiński, Małgorzata Bąk, Michał Pomykała, Wojciech Pióro, and Alberto Pereira – spent their recent trip to Canada discussing how to meet the needs of diverse customer segments across different business scenarios and within the context of branch requirements. Let’s bring together their observations on how customer expectations in North America differ from those seen in Europe, as well as how bank branches in Canada operate today and the role they play in the modern banking landscape.
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How to Improve Customer Experience at Insurance with chat and voice platform
When people reach out to their insurer, they’re often dealing with stressful situations, filing a claim, navigating a policy, or seeking urgent support. That’s why offering fast, personalized, and reliable communication is more important than ever. And this is exactly where chat and voice solutions for insurance come into play.
AI-Powered Chat and Voice Assistants in Insurance: The Future of Customer Service How do AI chatbots improve customer service in the insurance sector? This is a really broad topic. On the one hand, they help the front office, for instance, in the form of robotic customer service agents; on the other hand, tools like AI Assistants empower your back office, creating a larger efficiency framework.
How to Build a Fully Digital Mortgage Process – And Why It WorksDigital mortgages aren’t just the future—they’re the now. Learn how banks can create a fully digital, customer-friendly mortgage process that reduces processing time, improves satisfaction, and boosts profitability. From vision to execution, here’s your roadmap to transformation.
Human-in-the-Loop: A Smarter, More Human-Centric Approach to AI in BankingArtificial intelligence is no longer knocking on the door of the financial sector—it has already moved in and is rearranging the furniture. The financial sector is undergoing another transformation due to digitalization, and its effects are being felt on multiple levels—from process automation to the implementation of advanced artificial intelligence (AI)-based solutions.
The Future of Business Banking: 10 Must-Have Digital Features for SMEs 
For years, small and medium-sized enterprises (SMEs) have been the backbone of the global economy, accounting for the lion’s share of business activity and job creation. Yet, when it comes to banking, these crucial players have often found themselves navigating a world designed for either large corporations or individual consumers—neither of which perfectly fit their needs.
Six ways for banks to better serve small-business clientsSmall businesses, big potential — and even bigger frustration with banking.Small and medium-sized enterprises (SMEs) are the lifeblood of the European economy: they represent 99% of all EU businesses, provide two-thirds of jobs, and contribute 57% of the EU’s gross value added. Despite this economic muscle, many SMEs feel underserved by traditional banking systems.