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Our team – Ireneusz Liberacki, Mateusz Wierzbiński, Małgorzata Bąk, Michał Pomykała, Wojciech Pióro, and Alberto Pereira – spent their recent trip to Canada discussing how to meet the needs of diverse customer segments across different business scenarios and within the context of branch requirements. Let’s bring together their observations on how customer expectations in North America differ from those seen in Europe, as well as how bank branches in Canada operate today and the role they play in the modern banking landscape.
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How can banks effectively digitize SME customer service? Practical insights from ING implementation Digital transformation in banking is not just about implementing new tools—it’s about redefining the customer service approach. The SME segment, which includes businesses with diverse needs, requires flexible solutions and modern communication methods.
How Virtual Branches Are Supporting Remote and Rural Banking
Virtual branches and remote banking are an inseparable pair and the inevitable future. The former brings measurable benefits to the latter in the form of improved productivity, accessibility, service quality, and many more. In this article, we look into the relationship between virtual branches, remote banking, and rural banking. How can their fusion empower your business? Find it out!
The Cost-Efficiency of Virtual Branches for BanksOne of the main advantages of setting up virtual branches is their cost-efficiency. After all, they help you engage your idle employees, and they offer the opportunity to implement tools that boost their productivity even further, reducing the cost per case completed. In this article, we examine it in a bit more detail. We invite you to read on!
Customer Service Communication Tips for BankingIf you’re looking for customer service communication tips for banking, you are in the right place. At LiveBank, we are committed to improving customer service and banking experience by providing you with a customer engagement platform. Our experts prepared a list of tips that will help you streamline your communication with clients and achieve better results. Read on to learn more!
Omnichannel Banking Best Practices – Creating a Seamless Customer ExperienceWhat are the best practices for omnichannel banking? If you want to implement it successfully, you need to integrate your internal infrastructure, create a single, unified customer viewpoint, and ensure a seamless transition between channels by delivering consistent customer experiences. Do you want to learn more? Then keep reading!
Customer Journey Map in Banking – Main Points and ExamplesCustomer journey mapping is the practice of creating a visual representation of the processes, needs, perceptions, and interactions of the customer with your business. It is crucial to improve customer service, build a customer-centric culture, and ensure the best customer experience possible. In this article, we explain how to create such a map. We invite you to read on!