LiveBank blog
Learn about our big ideas, gain fascinating insights and immerse yourself in the world of digital communication technology for the banking sector.
Categories
- All posts
- Artificial Intelligence
- Banking
- Banking Trends
- Bez kategorii
- Chatbots
- Cloud Banking
- Contract
- Customer Experience
- Customer Journey
- Customer Service
- Digital Banking
- Digital Identity
- Digital Onboarding
- Digital Security
- eKYC
- Insurance
- Launch
- LiveBank news
- Mortgage process
- Online Verification
- Product Technology
- SME Banking
- Trends
- Video banking
- Video banking
- Video Chat
- Virtual Banking
- Virtual Branch
In banking, choosing a software provider is never a short-term decision. That kind of long-term commitment can bring peace of mind for the next 5–10 years, and in our experience, often much longer. That’s why decision-making should go far beyond cost considerations and instead be viewed through the lens of business continuity, resilience, and long-term operational stability. Let’s examine what really matters when choosing a technology partner for digital banking, core systems, and integration services.
Read more
Six ways for banks to better serve small-business clients
Small businesses, big potential — and even bigger frustration with banking. Small and medium-sized enterprises (SMEs) are the lifeblood of the European economy: they represent 99% of all EU businesses, provide two-thirds of jobs, and contribute 57% of the EU’s gross value added. Despite this economic muscle, many SMEs feel underserved by traditional banking systems.
How can banks effectively digitize SME customer service? Practical insights from ING implementation
Digital transformation in banking is not just about implementing new tools—it’s about redefining the customer service approach. The SME segment, which includes businesses with diverse needs, requires flexible solutions and modern communication methods.
How Virtual Branches Are Supporting Remote and Rural Banking
Virtual branches and remote banking are an inseparable pair and the inevitable future. The former brings measurable benefits to the latter in the form of improved productivity, accessibility, service quality, and many more. In this article, we look into the relationship between virtual branches, remote banking, and rural banking. How can their fusion empower your business? Find it out!
The Cost-Efficiency of Virtual Branches for Banks
One of the main advantages of setting up virtual branches is their cost-efficiency. After all, they help you engage your idle employees, and they offer the opportunity to implement tools that boost their productivity even further, reducing the cost per case completed. In this article, we examine it in a bit more detail. We invite you to read on!
Customer Service Communication Tips for Banking
If you’re looking for customer service communication tips for banking, you are in the right place. At LiveBank, we are committed to improving customer service and banking experience by providing you with a customer engagement platform. Our experts prepared a list of tips that will help you streamline your communication with clients and achieve better results. Read on to learn more!
Omnichannel Banking Best Practices – Creating a Seamless Customer Experience
What are the best practices for omnichannel banking? If you want to implement it successfully, you need to integrate your internal infrastructure, create a single, unified customer viewpoint, and ensure a seamless transition between channels by delivering consistent customer experiences. Do you want to learn more? Then keep reading!
Test our solution or contact us to find out how LiveBank can help you
