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Our team – Ireneusz Liberacki, Mateusz Wierzbiński, Małgorzata Bąk, Michał Pomykała, Wojciech Pióro, and Alberto Pereira – spent their recent trip to Canada discussing how to meet the needs of diverse customer segments across different business scenarios and within the context of branch requirements. Let’s bring together their observations on how customer expectations in North America differ from those seen in Europe, as well as how bank branches in Canada operate today and the role they play in the modern banking landscape.
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The Value of Conversational AI in BankingConversational AI is a powerful tool in banking—sooner or later, all finance organizations will adopt it. This isn’t surprising; such technology offers a lot of value, from making customer service more accessible to supporting omni- and optichannel approaches. In this article, we examine this value, presenting all the pros of conversational AI in digital banking. We invite you to read on.
Is Your Organization Ready for Digital Customer Interaction Solutions (DCIS)? "The only constant in life is change" – this maxim by Heraclitus of Ephesus perfectly summarizes the essence of continuous improvement and the creation of new processes. Just look at the banking sector in Europe in 2015 and compare it to the current situation: contactless payments, mobile banking, digital banks, and the dynamic growth of fintech. Customer behaviors and communication channels have evolved dramatically, leading us to a new era of personalized and real-time customer service. Are you ready for the next step – Digital Customer Interaction Solutions (DCIS), which allow financial institutions to interact with customers in real-time, across multiple channels, and on a large scale?
Top 5 Factors That Drive AI ROI Success in Financial Institution
Why do AI projects in finance fail to deliver ROI? Despite the billions poured into artificial intelligence, nearly 40% of financial services CIOs admit their AI initiatives failed to achieve positive ROI in the last year. Why is this happening? It’s not about the technology itself—it’s about strategy. Success hinges on aligning AI with business goals, leveraging high-quality data, and focusing on the right use cases.
Digital Customer Service in Insurance: The Challenge of Personalization in the Age of Technology
Can the technologies available on the market not only improve customer service but also support agents in their daily work, enabling them to thrive in the digital age?
What is a proactive approach in banking?What is a proactive approach in banking? This refers to an organization-wide approach in which you try to understand your customers, identify their needs and future problems as soon as possible, and tackle them early on. The proactive approach gained popularity in finance, as it comes with a plethora of benefits. What are they, and how to become a proactive bank? Find it out in this article!
How to improve the process of signing contracts with eSignature platform for banks?The process of signing a contract is a difficult thing. On the one hand, it is necessary—to put it plainly, contracts need to be signed. On the other hand, it is usually lengthy and creates many inconveniences and stress for customers. But what if we told you that it does not have to be so? eSignature is an innovative solution that enables you and your clients to sign contracts remotely, making the process much easier. With it, you can turn this process into your competitive advantage. Do you want to learn more? Then keep reading!