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Exciting news is buzzing in the financial technology realm as Ailleron gears up for an unmissable event – Finovate Europe 2024 in London! We're thrilled to announce our participation in this prestigious gathering set to take place in the heart of innovation, and we're extending a warm invitation for you to join us.Read more
LiveBank is not just a product anymore, it is a complete service that we offer to banks. It is not only the implementation of the solution, but also the implementation of the bank's employees and teaching them step by step how LiveBank can support them in everyday processes and how to increase the bank's results using our solution.
ING customers can now take advantage of remote service thanks to the cooperation of ING Bank Śląski with LiveBank Cloud. It is a very fruitful cooperation, we have the pleasure not only to implement the product, but also to conduct post-implementation workshops with the bank's employees. Read about the details below.
How to add new value for digital customers? Almost all banks have encouraged customers to shift transacting from branches to the digital world. Although not all adaptation attempts were successful, they achieved the goal. Customers check their account balances and make transactions and payments in web banking and mobile applications. So how can we add new value for these customers, based on digital roots?
Electronic banking has moved most transactional operations into digital channels. The benefits for the customer are better access to their finances and time savings. For banks, the benefits are the cost savings - the number of bank branches closed in the past decade is 82,000. The remaining branches focus on servicing more complex products, such as mortgage loans or investment products. Are we, therefore, on the brink of a revolution in social communication, in which we no longer require the other person to make time for us to speak with them?
Mobile phones have become the norm, and individuals are accustomed to conversing with others using social messengers such as WhatsApp, Facebook Messenger, and others. As a result, asynchronous communication is becoming increasingly prevalent. However, this comes at the expense of other ways of communication, such as regular phone conversations and emails. Are we, therefore, on the brink of a revolution in social communication, in which we no longer require the other person to make time for us to speak with them?
The number of AI-driven solutions helping organisations improve customer communications grows every year. Sending specific queries to a bot helps customer service centres increase their efficiency. In addition, customer behaviour and expectations are changing regarding customer service.