LiveBank blog
Learn about our big ideas, gain fascinating insights and immerse yourself in the world of digital communication technology for the banking sector.
Categories
- All posts
- Artificial Intelligence
- Banking
- Banking Trends
- Bez kategorii
- Chatbots
- Cloud Banking
- Contract
- Customer Experience
- Customer Journey
- Customer Service
- Digital Banking
- Digital Identity
- Digital Onboarding
- Digital Security
- eKYC
- Insurance
- Launch
- LiveBank news
- Mortgage process
- Online Verification
- Product Technology
- SME Banking
- Trends
- Video banking
- Video Chat
- Virtual Banking
- Virtual Branch
In 2026, the real differentiator in banking will not be technology alone, but the ability to combine digital convenience with genuinely human interactions. As remote services become the standard, customers increasingly expect more than seamless transactions in an app. Human-centred service, delivered through smart, connected channels, is set to define the next stage of customer experience in banking.
Read more
Banking 2026: How Banks Are Redefining Strategy for the Next Decade?
In 2026, the real differentiator in banking will not be technology alone, but the ability to combine digital convenience with genuinely human interactions. As remote services become the standard, customers increasingly expect more than seamless transactions in an app. Human-centred service, delivered through smart, connected channels, is set to define the next stage of customer experience in banking.
AI and Google Cloud Powering Growth – Highlights from Google Cloud Summit Poland 2025
A showcase of breakthrough technologies, inspiring real-life business scenarios, hands-on insights, and valuable networking opportunities – this is how this year’s highly anticipated Google Cloud event in Warsaw can be summed up. Once again, the conference brought together innovators, decision-makers, and technology enthusiasts eager to deepen their knowledge of artificial intelligence and Google Cloud – […]
What Is Data-Driven Banking and Why Is It the Future?
Banks have always dealt with vast amounts of data regarding customer transactions, credit histories, or market trends. But today, instead of relying solely on tradition and intuition, more and more financial institutions apply advanced analytics, machine learning, and AI to guide their operations and strategies. This evolution is redefining what it means to serve customers, […]
Human-in-the-Loop: A Smarter, More Human-Centric Approach to AI in Banking
Artificial intelligence is no longer knocking on the door of the financial sector—it has already moved in and is rearranging the furniture. The financial sector is undergoing another transformation due to digitalization, and its effects are being felt on multiple levels—from process automation to the implementation of advanced artificial intelligence (AI)-based solutions.
Is Your Organization Ready for Digital Customer Interaction Solutions (DCIS)?
"The only constant in life is change" – this maxim by Heraclitus of Ephesus perfectly summarizes the essence of continuous improvement and the creation of new processes. Just look at the banking sector in Europe in 2015 and compare it to the current situation: contactless payments, mobile banking, digital banks, and the dynamic growth of fintech. Customer behaviors and communication channels have evolved dramatically, leading us to a new era of personalized and real-time customer service. Are you ready for the next step – Digital Customer Interaction Solutions (DCIS), which allow financial institutions to interact with customers in real-time, across multiple channels, and on a large scale?
Top 5 Factors That Drive AI ROI Success in Financial Institution
Why do AI projects in finance fail to deliver ROI? Despite the billions poured into artificial intelligence, nearly 40% of financial services CIOs admit their AI initiatives failed to achieve positive ROI in the last year. Why is this happening? It’s not about the technology itself—it’s about strategy. Success hinges on aligning AI with business goals, leveraging high-quality data, and focusing on the right use cases.