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Building trust, avoiding fines, and keeping clients within your organization are all aspects of banking that are affected by cybersecurity. Yet, protecting client data is not easy, as threats evolve daily, changing and getting more dangerous. How do we handle them and associated risks at LiveBank? Find it out in this article!
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How to improve the process of signing contracts with eSignature platform for banks?
The process of signing a contract is a difficult thing. On the one hand, it is necessary—to put it plainly, contracts need to be signed. On the other hand, it is usually lengthy and creates many inconveniences and stress for customers. But what if we told you that it does not have to be so? eSignature is an innovative solution that enables you and your clients to sign contracts remotely, making the process much easier. With it, you can turn this process into your competitive advantage. Do you want to learn more? Then keep reading!
5 Ways to Improve Customer Engagement in Banking
How to improve customer engagement in banking? You need to be faster, better, and more personalized. Moreover, you need to become a proactive bank—an organization that tackles customer problems before they occur. In this article, we will present you with a list of the best strategies to improve customer engagement in your bank—we invite you to read on!
Key Digital Banking KPIs to Become Truly Customer-Centric
As a bank, you can use multiple KPIs to measure the effectiveness of your teams and the performance of your procedures. Yet, they are not all equally important—some are much better indicators than others. In this article, we take a look at those that matter the most regarding customer service and customer experience. Which digital banking KPIs should you focus on? Find it out!
Unified Agent Desktop – elevate your customer service experience
Centralizing customer data into a single, real-time dashboard enhances efficiency and satisfaction by providing agents with easy access to all necessary information. Coupled with real-time analytics, this setup empowers agents to offer personalized recommendations and proactive communication, fostering loyalty and trust.
Advantages of Adopting Digital Mortgage Solutions for Lenders
What are the advantages of adopting digital mortgage solutions for lenders? First, the process becomes much quicker, even four times faster – this not only improves customer satisfaction but also attracts more customers who prioritize time efficiency. Second, this raises productivity, increasing overall profitability. Third, adopting such solutions reduces the number of errors, especially those related to compliance, which can cause financial backlash. Finally, it helps your bank learn based on feedback and data. Do you want to learn more? Then keep reading!
Understanding Digital Mortgage Solutions: A Comprehensive Guide
Digital mortgage solutions are the future of banking – they make managing the process significantly easier and quicker. Industry reports show that implementing them can translate to four times shorter customer journey lengths. Keeping everything digitized makes managing data much easier, and adding AI to the mix helps cut out potential human errors and keep all the documents compliant. Do you wish to learn more? Then, we invite you to read our guide to digital mortgage solutions.