Video & Text Chat

Enhance the customer experience with anywhere and anytime communication

Video & Voice
Call
Live Chat
Automation
Notifications
Multi-Language
Support
Conference

Core functions

Communication is key when it comes to sales or customer service. Defining the right processes and algorithms is a must. The goal is seamless communication spread over channels or multiple sessions.
Video & Voice Call

Providing face-to-face interaction is crucial in banking. It makes the client feel as if they were in a bank branch. Such communication must be fully encrypted with high quality images, which we achieve using adaptive streaming.

Live Chat

Text chat is a must-have communication method. With the conversation history view, continuous usage, file exchange, history search, or the option of video upgrade, live chat is very convenient on both desktop and mobile devices.

Automation

In LiveBank you can predefine different materials for each process, so that it can be sent with just one click. With chatbot integration, we can automate the responses even more. Then, the consultant will instantly receive ready-to-use answers to the client’s questions from the chatbot.

Notifications

The notification panel shows connection information, actions taken by the client, system events, parameters, etc. At the same time, the client is notified on their mobile device with text messages or mobile alerts.

Conference calls

When another bank expert is needed to advise on a specific topic, the leading consultant can easily add another remote video connection. You can deliver comprehensive advice during a single call.

Multi-language support

If your clients speak different languages, you can easily add profiles with new languages for them. You can also provide agents fluent in sign language to serve customers with hearing disabilities.

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski
Piotr Skrabski
General Manager +48 518 667 591
Ailleron Company

Życzkowskiego 20 Street

Building Avia, 1st floor

31-864 Cracow

Did you know?

A virtual branch will work perfectly wherever efficient service is crucial

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