Video & Text Chat
Enhance the customer experience with anywhere and anytime communication
Video & Voice Call
Providing face-to-face interaction is crucial in banking. It makes the client feel as if they were in a bank branch. Such communication must be fully encrypted with high quality images, which we achieve using adaptive streaming.
Text chat is a must-have communication method. With the conversation history view, continuous usage, file exchange, history search, or the option of video upgrade, live chat is very convenient on both desktop and mobile devices.
In LiveBank you can predefine different materials for each process, so that it can be sent with just one click. With chatbot integration, we can automate the responses even more. Then, the consultant will instantly receive ready-to-use answers to the client’s questions from the chatbot.
The notification panel shows connection information, actions taken by the client, system events, parameters, etc. At the same time, the client is notified on their mobile device with text messages or mobile alerts.
When another bank expert is needed to advise on a specific topic, the leading consultant can easily add another remote video connection. You can deliver comprehensive advice during a single call.
If your clients speak different languages, you can easily add profiles with new languages for them. You can also provide agents fluent in sign language to serve customers with hearing disabilities.
Improve bank’s sales
with all LiveBank features
Życzkowskiego 20 Street
Building Avia, 1st floor
Did you know?
A virtual branch will work perfectly wherever efficient service is crucial