LiveBank

Video & Text Chat

Enhance the customer experience with anywhere and anytime communication

Video & Voice
Call
Live Chat
Automation
Notifications
Multi-Language
Support
Conference

Core functions

Communication is key when it comes to sales or customer service. Defining the right processes and algorithms is a must. The goal is seamless communication spread over channels or multiple sessions.

Video & Voice Call

Providing face-to-face interaction is crucial in banking. It makes the client feel as if they were in a bank branch. Such communication must be fully encrypted with high quality images, which we achieve using adaptive streaming.

Live Chat

Text chat is a must-have communication method. With the conversation history view, continuous usage, file exchange, history search, or the option of video upgrade, live chat is very convenient on both desktop and mobile devices.

Automation

In LiveBank you can predefine different materials for each process, so that it can be sent with just one click. With chatbot integration, we can automate the responses even more. Then, the consultant will instantly receive ready-to-use answers to the client’s questions from the chatbot.

Notifications

The notification panel shows connection information, actions taken by the client, system events, parameters, etc. At the same time, the client is notified on their mobile device with text messages or mobile alerts.

Conference calls

When another bank expert is needed to advise on a specific topic, the leading consultant can easily add another remote video connection. You can deliver comprehensive advice during a single call.

Multi-language support

If your clients speak different languages, you can easily add profiles with new languages for them. You can also provide agents fluent in sign language to serve customers with hearing disabilities.

Improve bank’s sales
with all LiveBank features

Attract new customers, increase customer loyalty and improve customer experience with other LiveBank features, that support sales and aftersales processes in your bank.
Onboarding & Authorization
Remote customer
acquiring and operation
authorization
See more
Collaboration
Co-browsing,
screen-sharing
and more
See more
Contact Center Functionalities
Smart routing platform
with Contact center
functionalities
See more
Omnichannel
Virtual branch serving
different tuchpoints
See more
Technology
& Security
Encryption, recordings
and integrations
See more

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski

Piotr Skrabski

General Manager

    The controller of the data within the scope provided above is Ailleron S.A. with headquarters in Krakow, Jana Pawła II Ave. 43b, postal code 31-864, KRS no. 0000385276. The data will be processed in order to provide information about products and services of Ailleron S.A. and other entities from Ailleron Group. The data will be processed for a period of 3 years. You have the right to access the data, to receive copies, to rectify, delete or demand to limit their processing, to object to processing and to withdraw your consent for marketing contact – by sending us an e-mail: dane.osobowe@ailleron.com. For full information about processing of personal data please visit Privacy Policy.
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    Ailleron Company

    43B Jana Pawła II Avenue
    Podium Park II Building
    31-864 Cracow

    Did you know?

    A virtual branch will work perfectly wherever efficient service is crucial

    Insurance
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    Financial
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    Investment
    found
    Leasing
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    Brockerage
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