Video & Text Chat
Enhance the customer experience with anywhere and anytime communication
Core functions
Video & Voice Call
Providing face-to-face interaction is crucial in banking. It makes the client feel as if they were in a bank branch. Such communication must be fully encrypted with high quality images, which we achieve using adaptive streaming.
Live Chat
Text chat is a must-have communication method. With the conversation history view, continuous usage, file exchange, history search, or the option of video upgrade, live chat is very convenient on both desktop and mobile devices.
Automation
In LiveBank you can predefine different materials for each process, so that it can be sent with just one click. With chatbot integration, we can automate the responses even more. Then, the consultant will instantly receive ready-to-use answers to the client’s questions from the chatbot.
Notifications
The notification panel shows connection information, actions taken by the client, system events, parameters, etc. At the same time, the client is notified on their mobile device with text messages or mobile alerts.
Conference calls
When another bank expert is needed to advise on a specific topic, the leading consultant can easily add another remote video connection. You can deliver comprehensive advice during a single call.
Multi-language support
If your clients speak different languages, you can easily add profiles with new languages for them. You can also provide agents fluent in sign language to serve customers with hearing disabilities.
Improve bank’s sales
with all LiveBank features
Any questions?
Need quick hints? Feel free to contact us
Ailleron Company
Życzkowskiego 20 Street
Building Avia, 1st floor
31-864 Cracow