are more than 600 of them throughout the world – chatbots, or virtual
assistants that is. Their task is to greet customers, answer basic questions,
and propose products and services after identifying the needs of customers.
10 years ago, when the first bots were being built for pioneering customers, it
was Avatar, Virtual Assistant, Virtual Consultant that were keeping people
awake at night... Basically, anything but chatbots, which were then associated
with automatic chats created using the garage method. Today, however, bots for
business are hot.
is all because of Facebook or Google, which place emphasis on high user
loyalty. Virtual assistants have turned out to be very important for these
processes. Why?? The way we use information ...
Standard Chartered Bank, which
has more than 1,200 branches in over 70 countries, has launched the LiveBank
virtual banking system developed by the Cracovian company Ailleron in their Chinese
branches. The bank had already implemented this pilot solution in Malaysia and
Singapore, and the rapid adoption of LiveBank by users in the region opened the
door to subsequent platform implementations, among others in China, Taiwan and Hongkong.
On January 11, 2017, China Standard Chartered Bank
announced the launch of virtual banking, which will allow for the
improvement of the quality and sales of services and meet the demands of
today's customer. The effect of the implementation is the start of virtual communication
with bank advisors. A similar launch ...
The changing habits of customers in how they use banking services are causing many new ideas that respond to the new consumer needs to appear. As more and more customers use services remotely, banks are developing self-service banking. One of the directions of development of virtual banking is a kind of bridge between the services provided at branches and internet banking.
What are the characteristics of virtual banking?
Virtual banking combines the best aspects of self-service in mobile channels and direct "at the window" service. This is a new channel of communication with the client . The client contacts the bank employee virtually, through video, audio and chat channels, while maintaining the direct contact option. Thus, the smartphone or tablet ...