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Chatbots, the virtual assistants of the banking future

06.03.2017

There are more than 600 of them throughout the world – chatbots, or virtual assistants that is. Their task is to greet customers, answer basic questions, and propose products and services after identifying the needs of customers.

Almost 10 years ago, when the first bots were being built for pioneering customers, it was Avatar, Virtual Assistant, Virtual Consultant that were keeping people awake at night... Basically, anything but chatbots, which were then associated with automatic chats created using the garage method. Today, however, bots for business are hot.

This is all because of Facebook or Google, which place emphasis on high user loyalty. Virtual assistants have turned out to be very important for these processes. Why?? The way we use information ...

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LiveBank revolutionizing Chinese Standard Chartered branches

15.02.2017

Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the door to subsequent platform implementations, among others in China, Taiwan and Hongkong.

On January 11, 2017, China Standard Chartered Bank announced the launch of virtual banking, which will allow for the improvement of the quality and sales of services and meet the demands of today's customer. The effect of the implementation is the start of virtual communication with bank advisors. A similar launch ...

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Virtual banking. What are its characteristics?

23.01.2017

The changing habits of customers in how they use banking services are causing many new ideas that respond to the new consumer needs to appear. As more and more customers use services remotely, banks are developing self-service banking. One of the directions of development of virtual banking is a kind of bridge between the services provided at branches and internet banking.


What are the characteristics of virtual banking?

Virtual banking combines the best aspects of self-service in mobile channels and direct "at the window" service. This is a new channel of communication with the client [1]. The client contacts the bank employee virtually, through video, audio and chat channels, while maintaining the direct contact option. Thus, the smartphone or tablet ...

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