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LiveBank gains market acceptance


The virtual customer service of LiveBank is gaining more and more users, and an increasing number of banks which aim to gain the competitive advantage have decided to implement this solution. A year after mBank launched the Online Expert service in July 2013, 15% of all contact (estimated at a million) held with the bank were carried out with the use of the aforementioned video service. As the following months have shown, the shares of the video channel Online Expert, based on the LiveBank system, are continuously growing and, according to available information, have now reached a level of almost 20%. The immense popularity of the implemented system was also noted by the banks BZ WBK and Commerzbank, for which ...

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