In order to implement its sales policy, Software Mind has established a strategic partnership with the Israeli company, Matrix, which will promote and provide sales support to LiveBank in the region.
This partner is the largest IT company on the Israeli market, employing 7,000 staff, implementing the most innovative and promising projects, among others in the banking and finance sector. Cooperation was established in response to new regulations introduced this year enabling Israeli banks to open new accounts based on the “on-line legitimation” process. In this process, photographs of the customer’s face and documents are taken during a video session.
Paavo Pauklin, Business Development Manager for LiveBank in Scandinavia and the Baltic countries shares some insights about LiveBank in the Northern Europe.
In your opinion, why is Scandinavia a good place for modern video banking?
For a number of important reasons. Firstly, we believe that in Scandinavia, the percentage of users preferring the video channel for main communication with their banks will be one of highest in the world. Secondly, but no less importantly, Scandinavians use more advanced banking products and services.
Would Scandinavians choose the video instead a visit to a brick-and-mortar branch with more complex requests?
In Scandinavia, personal time is very highly valued. A visit to a branch takes on average 1.5-2 hours, whereas modern ...