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Mobile users opt for live banking channels


LiveBank users prefer contacting their bank via mobile devices, and the go-to feature is the chat, according to BZ WBK (Santander Poland).

LiveBank is an integrated solution that allows bank customers to use text chat, audio and video channels. BZ WBK (Santander Poland), the first bank using both the browser-based and mobile version of Live Bank across all communication channels  (chat, audio and video), revealed their surprising statistics.

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LiveBank to be presented at leading Norwegian finance conference


The LiveBank team will enter the stage at Norwegian Financial Services Digitalization Conference  on 10 June 2015.

An inspiring introduction to the leading video banking solution – LiveBank will feature the Financial Services Digitalization Conference (Finansnæringens digitaliseringskonferanse 2015) on 10 June. To present it, will be LiveBank's Global Sales Channels and Marketing Director Tomasz Maciantowicz .
The FSDC is the largest conference in Norway concerning the digitalization of finance sector services, gathering up to 250 top decision makers from the Norwegian finance industry interested in the latest news from leading digitalization specialists in Europe.

More information about the conference can be found here:

If you are interested in meeting us one-on-one at the conference, please ...

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Online legitimation: video channels create business processes


Video channels allow banks to deploy new, previously unavailable types of processes. Probably, the best example illustrating this technological breakthrough is the so-called “on-line legitimation” process.

The process allows the customer to open a new account or to apply for a loan, thanks to the face to face remote interaction without a visit to the branch. The feature has now been introduced in Germany, Israel and Slovakia, with many new countries soon to follow their example.

The chart below presents the action flow in the case of opening a new account.

In the case of opening a new account, the process involves: filling out the application, initiating the video interaction, correcting the application if necessary, taking photographs of the customer ...

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