The changing habits of customers in how they use banking services are causing many new ideas that respond to the new consumer needs to appear. As more and more customers use services remotely, banks are developing self-service banking. One of the directions of development of virtual banking is a kind of bridge between the services provided at branches and internet banking.
What are the characteristics of virtual banking?
Virtual banking combines the best aspects of self-service in mobile channels and direct "at the window" service. This is a new channel of communication with the client . The client contacts the bank employee virtually, through video, audio and chat channels, while maintaining the direct contact option. Thus, the smartphone or tablet ...Read more