There are more than 600 of them throughout the world – chatbots, or virtual assistants that is. Their task is to greet customers, answer basic questions, and propose products and services after identifying the needs of customers.
Almost 10 years ago, when the first bots were being built for pioneering customers, it was Avatar, Virtual Assistant, Virtual Consultant that were keeping people awake at night... Basically, anything but chatbots, which were then associated with automatic chats created using the garage method. Today, however, bots for business are hot.
This is all because of Facebook or Google, which place emphasis on high user loyalty. Virtual assistants have turned out to be very important for these processes. Why?? The way we use information ...Read more