Making banking more efficient and familiar than ever with… Facebook Messenger

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There is a space on the Internet where millions of tech-savvy individuals love spending hours on a daily basis. It’s called social media. If you could only reach them in a way that doesn’t feel intrusive, but still provides you with a proper touch point to sell and talk about your products… Find out how LiveBank is turning Facebook Messenger into a viable lead generator and sales tool with a real-time assistance and a unique user experience. Read more

Co-browsing allows banks to help and sell at the same time

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Your customer is trying to apply for a personal loan. They’re opening their browser and quickly find your page dedicated to just that. After getting familiar with the information displayed on the page, despite some initial doubts, they’re trying to fill in the application form. But as the doubt grows and the form proves quite difficult, they eventually give up, intending to finish the process later. Except “later” never comes. Their enthusiasm melts away and they never return to your page. With co-browsing, it doesn’t have to be this way – neither for the bank, nor for the customer. Read more

LiveBank with V-Key on Money20/20 in Singapore

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On March 13-15 The Marina Bay Sands Expo & Convention Centre will welcome the attendees of Money20/20 Conference. After a great success in USA and Europe, this time Singapore for the first time, as an APAC hub, will host 350+ speakers with 80+ hours of cutting-edge speeches and presentations for over 15.000 visitors. LiveBank couldn’t miss the chance of presenting the virtual branch to focused on fintech banking representatives. Read more

A new definition of security. Biometrics in digital banking

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Biometric technologies, such as finger vein or iris recognition, have been the mainstay of science fiction movies and literature for decades. Perhaps, that is why some people, including decision makers of financial institutions, think of them as mere curiosity.

When all the while, banks are already using their enormous potential to make banking more secure and convenient than ever before, gaining approval and appreciation from both individual and corporate customers. Let’s take a closer look at how biometrics redefines digital banking. Read more

Everyone’s future. Is there such a thing as accessibility in online banking?

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Online accessibility is hardly a new topic. The Internet, including websites and applications of banking institutions, have been successfully implementing various accessibility guidelines for people with disabilities for decades now. But there is a tremendous amount of work to be done – not just in terms of the implementation of guidelines, but also changing the mindset of everyone involved in creating online banking services. Read more

Accelerating sales and increasing customer satisfaction through live and real-time support

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There was a time, when people were excited by a light bulb. Fast forward a hundred years or so, and you would have a hard time impressing folks with even the most elaborate fireworks. The pace at which technology and customer expectations grow today is much greater than that. As a matter of fact, it’s so fast, that to satisfy your clients and move ahead of your competition, you have to act in real-time. Read more

Virtual customer service at Emirates National Bank of Dubai

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Emirates National Bank of Dubai – the leading bank in the United Arab Emirates – joined the ranks of customers of Krakow-based Ailleron. The virtual branch has become part of the modern on-line banking system, which allows the bank’s customers to be served “face to face” without having to visit a physical branch. LiveBank is also available via the bank’s mobile application. Read more