LiveBank blog

Dagmara Kardaszyńska

• Banking Trends
• Digital Banking

Dagmara Kardaszyńska

What are the omnichannel trends in the banking sector? This particular approach is constantly evolving, with more intelligent technology being introduced to provide clients with a consistent experience across all channels, with the digital ones, like mobile devices and the internet, attracting the most attention. If you wish to learn more, read this article – we shall discuss the main omnichannel trends here.

Dagmara Kardaszyńska

• Artificial Intelligence
• Banking Trends

Dagmara Kardaszyńska

AI has become a valuable ally in the world of banking. It is widely used for data analytics due to its supreme data processing capabilities. Yet, it’s not the only function of artificial intelligence in financial institutions. Customer service teams also benefit from AI, improving the speed and accuracy of their responses and enhancing customer experience. This is why, in this article, we shall look at what the future holds for artificial intelligence in banks and their customer service departments – we invite you to read on!

Dagmara Kardaszyńska

• Customer Experience
• Customer Journey
• Customer Service

Dagmara Kardaszyńska

Tailoring customer service strategy in banking to the needs of different generations is crucial. After all, there are major differences between them. Take the attention span, for example. In 2000 the average for adults was 12 seconds, while in 2021, it was only 8 seconds[1], proving that the older generations have a longer attention span than the younger ones. Their priorities also differ: Gen Z and Millenials strive for faster payments and transfers, Gen X for customized product recommendations, and Boomers prioritize security[2].  So, how to tailor your customer service strategy in digital banking to the needs of each generation? Find it out in this article!

Piotr Warchol

• Customer Experience
• Customer Service

Piotr Warchol

Mobile banking apps have truly revolutionized digital banking. They turned strenuous procedures into convenience, enabling clients to send a money transfer, set up a deposit, or even take out a loan with just a few clicks. When it comes to customer service, mobile banking apps brought even more changes. People no longer want (or have to) visit physical branches or wait in long phone queues to contact the bank. Instead, most queries can be resolved effortlessly through mobile apps and chats within them. Let’s explore this topic in more detail.

Mateusz Wierzbinski

• Artificial Intelligence

Mateusz Wierzbinski

Optimizing processes in digital banking is inevitably linked to automating them. From customer onboarding through loan decisioning to fraud detection, reporting, and customer service – all of these fields can be improved with the use of innovative technologies. Why don’t we look at this together and see how LiveBank can help you make your digital banking processes more efficient?

Dagmara Kardaszyńska

• Digital Banking
• Digital Security

Dagmara Kardaszyńska

Digital security in online banking is critical. Not only is it responsible for keeping customers’ money and personal information safe, but also for building trust and confidence in your services. The main ways to ensure it involve data encryption, multi-factor authentication (MFA) systems, automatic log-outs, or even limits to online spending – many of these are visible to the clients themselves. However, banks still need to combat threats, such as phishing, sniffing, advanced persistent attacks, or even targeting the supply chain. Do you want to learn more? Then read on!

Dagmara Kardaszyńska

• Artificial Intelligence
• Digital Banking

Dagmara Kardaszyńska

From virtual assistants to fraud detection – AI plays a significant role in digital banking. It drives the creation of personalized customer experiences, improves sales, accelerates customer support, and improves productivity within financial institutions. So, how exactly does it help banks achieve these benefits? Let’s find it out.