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Our joint LiveBank and Ailleron team – Michał Pomykała, Mateusz Wierzbiński, Patrycja Leszek-Królikowska, Paweł Franczyk, Paula Dmochewicz, and Julia Miłek – attended the 7th Lendtech Congress to exchange ideas, gain inspiration, and deepen their understanding of how the latest technologies can better address the current needs of the lending and consumer finance sectors. It’s time for their event recap, from conversations during the networking breaks to a closer look at the VideoBot presented at the LiveBank booth and how it fits the expectations of today’s lending customers.
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How to Create a Virtual Branch?
Creating a virtual branch in the banking industry requires careful planning and the right tools to implement digital solutions. In this article, we want to pay closer attention to this process and explain how to build a virtual branch effectively. Did we grab your attention? Then, keep reading to find out more! What Do You […]
The Impact of Virtual Branches on Traditional Banking Models
What is the impact of virtual branches on banking? It changes a lot, starting from resource allocation through the role of physical branches to the general competition between financial organizations. In this article, we examine this more closely. We invite you to read on! Virtual Branch Experience and Its Impact on Traditional and Digital Banking […]
Digital Onboarding: Best Practices and Trends
Digital customer onboarding is the most frequently abandoned step in banking. According to the Innovatrics Trust Report[1], the percentage of potential customers giving in the course of this process varied from 38% to 63% in the previous decade. How do you reduce these rates, improve your digital customer onboarding experience, and reduce the customer acquisition costs through it? We discuss this in this article—read on to find out more!
The Role of Video Banking in Customer Experience
Video banking is a form of communication between financial service providers and clients using video technology. Typically, it refers to video calls conducted via a dedicated banking platform, a bank’s mobile app, a kiosk, or an interactive teller machine. What role does it play nowadays? Find out in this article!
Benefits of Virtual Branches in Banking
What are the benefits of virtual branches in digital banking? Well, they make customer service more accessible, reduce overall costs, enhance internal communication and productivity, plus they might even… increase conversion rates. How is all of this possible, and are there any other perks? Find it out in this article. The Top 5 Benefits of […]
Key Digital Banking KPIs to Become Truly Customer-Centric
As a bank, you can use multiple KPIs to measure the effectiveness of your teams and the performance of your procedures. Yet, they are not all equally important—some are much better indicators than others. In this article, we take a look at those that matter the most regarding customer service and customer experience. Which digital banking KPIs should you focus on? Find it out!
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