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Our team – Ireneusz Liberacki, Mateusz Wierzbiński, Małgorzata Bąk, Michał Pomykała, Wojciech Pióro, and Alberto Pereira – spent their recent trip to Canada discussing how to meet the needs of diverse customer segments across different business scenarios and within the context of branch requirements. Let’s bring together their observations on how customer expectations in North America differ from those seen in Europe, as well as how bank branches in Canada operate today and the role they play in the modern banking landscape.
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How LiveBank Supports Building a Customer Data Platform (CDP) and Advanced Customer Data ManagementAs financial institutions increasingly digitize their services, one of their most valuable assets becomes their data. Every customer action, decision, webpage interaction, and transaction generates vast amounts of information, often dispersed across different systems. Bringing this data together is the first step in turning it into a powerful resource.
The Future of Workflow Management in Digital Banking
Workflow management has been a pivotal element of optimization in banks and other businesses. Yet, with new tech available, its development accelerated much more quickly than anyone could expect. That’s why, in this article, we shall take a look at the future of workflow management in digital banking. What will it bring? Which trends will […]
How to Improve Customer Service in Banking?Do you want to deliver positive customer experiences? To become an industry leader known for its impeccable approach to the clients? Then, you need to know how to improve customer service in your banks. We prepared our tips and effective strategies for you in this article, so… read on and learn more!
How to Create a Virtual Branch?Creating a virtual branch in the banking industry requires careful planning and the right tools to implement digital solutions. In this article, we want to pay closer attention to this process and explain how to build a virtual branch effectively. Did we grab your attention? Then, keep reading to find out more! What Do You […]
The Impact of Virtual Branches on Traditional Banking ModelsWhat is the impact of virtual branches on banking? It changes a lot, starting from resource allocation through the role of physical branches to the general competition between financial organizations. In this article, we examine this more closely. We invite you to read on! Virtual Branch Experience and Its Impact on Traditional and Digital Banking […]
Digital Onboarding: Best Practices and TrendsDigital customer onboarding is the most frequently abandoned step in banking. According to the Innovatrics Trust Report[1], the percentage of potential customers giving in the course of this process varied from 38% to 63% in the previous decade. How do you reduce these rates, improve your digital customer onboarding experience, and reduce the customer acquisition costs through it? We discuss this in this article—read on to find out more!