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Building trust, avoiding fines, and keeping clients within your organization are all aspects of banking that are affected by cybersecurity. Yet, protecting client data is not easy, as threats evolve daily, changing and getting more dangerous. How do we handle them and associated risks at LiveBank? Find it out in this article!
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How to Improve Customer Service in Banking?
Do you want to deliver positive customer experiences? To become an industry leader known for its impeccable approach to the clients? Then, you need to know how to improve customer service in your banks. We prepared our tips and effective strategies for you in this article, so… read on and learn more!
How does Co-Browsing work? Use cases and examples
Co-browsing helps remote customer service agents solve customers’ issues effectively. It’s slightly similar to screen sharing, though there is one major difference—in co-browsing, both the client and the agent are in control and can interact with the application or browser. Do you want to learn more? Then, keep reading!
Today’s Wealth Management Client Experience Expectations
The client expectations regarding wealth management are much different nowadays than they were just a few years ago. It all goes down to the fact that the industry is currently undergoing the Great Wealth Transfer—the transition of assets from Baby Boomers to Gen X, Millennials, and, to a lesser extent, Gen Z. So, what are today’s expectations and how to manage them? Read this article to find out more about it.
Unified Agent Desktop – elevate your customer service experience
Centralizing customer data into a single, real-time dashboard enhances efficiency and satisfaction by providing agents with easy access to all necessary information. Coupled with real-time analytics, this setup empowers agents to offer personalized recommendations and proactive communication, fostering loyalty and trust.
Key Features to Look for in a Workflow Management Tool
What are the key features you need in a workflow management tool for banking? Customization (preferably no-code), third-party integrations, mobile friendliness, notifications, excellent customer support, automation, and being cloud-based. Why? Find it all out in this article!
Key Features of User Management Tools for Banks
What are the key features that user management software for digital banks should have? Firstly, it should include data integration to acquire and store information from other systems. Secondly, it should include AI algorithms that can use historical data for the sake of analytics. Thirdly, it needs to have automation functions, to streamline the processes and boost productivity. What else should it have? Find it out in this article!