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Digital transformation in financial institutions is an ongoing journey rather than a one-time project. Core system replacements often span years, all while banks must operate without interruption and cannot afford downtime. Could anyone imagine halting banking operations even for an hour – let alone for weeks? In such circumstances, every technological decision becomes a strategic […]
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How to Improve Customer Experience at Insurance with chat and voice platform
When people reach out to their insurer, they’re often dealing with stressful situations, filing a claim, navigating a policy, or seeking urgent support. That’s why offering fast, personalized, and reliable communication is more important than ever. And this is exactly where chat and voice solutions for insurance come into play.
Six ways for banks to better serve small-business clients
Small businesses, big potential — and even bigger frustration with banking. Small and medium-sized enterprises (SMEs) are the lifeblood of the European economy: they represent 99% of all EU businesses, provide two-thirds of jobs, and contribute 57% of the EU’s gross value added. Despite this economic muscle, many SMEs feel underserved by traditional banking systems.
How can banks effectively digitize SME customer service? Practical insights from ING implementation
Digital transformation in banking is not just about implementing new tools—it’s about redefining the customer service approach. The SME segment, which includes businesses with diverse needs, requires flexible solutions and modern communication methods.
Customer Service Communication Tips for Banking
If you’re looking for customer service communication tips for banking, you are in the right place. At LiveBank, we are committed to improving customer service and banking experience by providing you with a customer engagement platform. Our experts prepared a list of tips that will help you streamline your communication with clients and achieve better results. Read on to learn more!
What is a proactive approach in banking?
What is a proactive approach in banking? This refers to an organization-wide approach in which you try to understand your customers, identify their needs and future problems as soon as possible, and tackle them early on. The proactive approach gained popularity in finance, as it comes with a plethora of benefits. What are they, and how to become a proactive bank? Find it out in this article!
5 Ways to Improve Customer Engagement in Banking
How to improve customer engagement in banking? You need to be faster, better, and more personalized. Moreover, you need to become a proactive bank—an organization that tackles customer problems before they occur. In this article, we will present you with a list of the best strategies to improve customer engagement in your bank—we invite you to read on!