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Building trust, avoiding fines, and keeping clients within your organization are all aspects of banking that are affected by cybersecurity. Yet, protecting client data is not easy, as threats evolve daily, changing and getting more dangerous. How do we handle them and associated risks at LiveBank? Find it out in this article!
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Key Features of Case Management Software for Banks
What features should you look for in your potential case management software? Real-time data integrations, an intuitive interface, a plethora of applications (cases from different teams), role-based accounts, and functions that enable you to audit and monitor your teams. Do you want to learn more? Then keep reading! The Best Features of Case Management Software […]
The Future of Workflow Management in Digital Banking
Workflow management has been a pivotal element of optimization in banks and other businesses. Yet, with new tech available, its development accelerated much more quickly than anyone could expect. That’s why, in this article, we shall take a look at the future of workflow management in digital banking. What will it bring? Which trends will […]
How to Improve Customer Service in Banking?
Do you want to deliver positive customer experiences? To become an industry leader known for its impeccable approach to the clients? Then, you need to know how to improve customer service in your banks. We prepared our tips and effective strategies for you in this article, so… read on and learn more!
Benefits of Virtual Branches in Banking
What are the benefits of virtual branches in digital banking? Well, they make customer service more accessible, reduce overall costs, enhance internal communication and productivity, plus they might even… increase conversion rates. How is all of this possible, and are there any other perks? Find it out in this article. The Top 5 Benefits of […]
Training and Empowering Your Remote Sales Team in Banking
The era of the COVID-19 pandemic has strengthened the trends that were already growing on us, like remote work. However, it also affected the clients, many of whom already preferred digital channels and then switched to them completely. This called for the creation of remote sales teams in many industries, including banking. But how do […]
Boost Bank Agent Efficiency with AI Tools
The buzz around AI is starting to slow down, and we're seeing fewer sensational headlines about it. Instead, we're noticing that information about investments in AI development has become a routine part of business operations. The adoption of AI solutions in financial sectors varies with intensity. Certain implementations and uses of AI (e.g. database management, transaction analysis) are not visible to the average Financial Advisor. Let's examine how AI tools we implemented as LiveBank to our customers impact efficiency and level the playing field between new and experienced employees. Efficiency is a crucial measure that we use to evaluate our employees.