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Why do AI projects in finance fail to deliver ROI? Despite the billions poured into artificial intelligence, nearly 40% of financial services CIOs admit their AI initiatives failed to achieve positive ROI in the last year. Why is this happening? It’s not about the technology itself—it’s about strategy. Success hinges on aligning AI with business goals, leveraging high-quality data, and focusing on the right use cases.
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Key Digital Banking Statistics – Trends and Insights in 2025
Digital banking has come a long way over the past decade – but in 2025, it’s no longer just an option; it’s the default. With smartphones in nearly every hand and customer expectations higher than ever, banks are racing to offer seamless experiences. Behind this shift are the numbers; real, tangible data showing where the industry is headed. Let’s take a closer look at key digital banking statistics you should consider.
The Future of Business Banking: 10 Must-Have Digital Features for SMEs
For years, small and medium-sized enterprises (SMEs) have been the backbone of the global economy, accounting for the lion’s share of business activity and job creation. Yet, when it comes to banking, these crucial players have often found themselves navigating a world designed for either large corporations or individual consumers—neither of which perfectly fit their needs.
Six ways for banks to better serve small-business clients
Small businesses, big potential — and even bigger frustration with banking. Small and medium-sized enterprises (SMEs) are the lifeblood of the European economy: they represent 99% of all EU businesses, provide two-thirds of jobs, and contribute 57% of the EU’s gross value added. Despite this economic muscle, many SMEs feel underserved by traditional banking systems.
How can banks effectively digitize SME customer service? Practical insights from ING implementation
Digital transformation in banking is not just about implementing new tools—it’s about redefining the customer service approach. The SME segment, which includes businesses with diverse needs, requires flexible solutions and modern communication methods.
The Cost-Efficiency of Virtual Branches for Banks
One of the main advantages of setting up virtual branches is their cost-efficiency. After all, they help you engage your idle employees, and they offer the opportunity to implement tools that boost their productivity even further, reducing the cost per case completed. In this article, we examine it in a bit more detail. We invite you to read on!
What is a proactive approach in banking?
What is a proactive approach in banking? This refers to an organization-wide approach in which you try to understand your customers, identify their needs and future problems as soon as possible, and tackle them early on. The proactive approach gained popularity in finance, as it comes with a plethora of benefits. What are they, and how to become a proactive bank? Find it out in this article!