LiveBank blog
Learn about our big ideas, gain fascinating insights and immerse yourself in the world of digital communication technology for the banking sector.
Categories
- All posts
- Artificial Intelligence
- Banking
- Banking Trends
- Bez kategorii
- Chatbots
- Cloud Banking
- Contract
- Customer Experience
- Customer Journey
- Customer Service
- Digital Banking
- Digital Identity
- Digital Onboarding
- Digital Security
- eKYC
- Insurance
- Launch
- LiveBank news
- Mortgage process
- Online Verification
- Product Technology
- SME Banking
- Trends
- Video banking
- Video Chat
- Virtual Banking
- Virtual Branch
Why do AI projects in finance fail to deliver ROI? Despite the billions poured into artificial intelligence, nearly 40% of financial services CIOs admit their AI initiatives failed to achieve positive ROI in the last year. Why is this happening? It’s not about the technology itself—it’s about strategy. Success hinges on aligning AI with business goals, leveraging high-quality data, and focusing on the right use cases.
Read more
The Impact of Digital Technologies on Back Office Efficiency in Banking
In banking, some of the most valuable improvements happen behind the scenes. The back office, responsible for processing transactions, managing records, and ensuring compliance, has traditionally been resource-heavy and slow to change. Today, digital tools are transforming it at an unprecedented pace, reducing the margin for error and enabling measurable gains in operational efficiency. Keep […]
Key Digital Banking Statistics – Trends and Insights in 2025
Digital banking has come a long way over the past decade – but in 2025, it’s no longer just an option; it’s the default. With smartphones in nearly every hand and customer expectations higher than ever, banks are racing to offer seamless experiences. Behind this shift are the numbers; real, tangible data showing where the industry is headed. Let’s take a closer look at key digital banking statistics you should consider.
The Future of Business Banking: 10 Must-Have Digital Features for SMEs
For years, small and medium-sized enterprises (SMEs) have been the backbone of the global economy, accounting for the lion’s share of business activity and job creation. Yet, when it comes to banking, these crucial players have often found themselves navigating a world designed for either large corporations or individual consumers—neither of which perfectly fit their needs.
Six ways for banks to better serve small-business clients
Small businesses, big potential — and even bigger frustration with banking. Small and medium-sized enterprises (SMEs) are the lifeblood of the European economy: they represent 99% of all EU businesses, provide two-thirds of jobs, and contribute 57% of the EU’s gross value added. Despite this economic muscle, many SMEs feel underserved by traditional banking systems.
How can banks effectively digitize SME customer service? Practical insights from ING implementation
Digital transformation in banking is not just about implementing new tools—it’s about redefining the customer service approach. The SME segment, which includes businesses with diverse needs, requires flexible solutions and modern communication methods.
The Cost-Efficiency of Virtual Branches for Banks
One of the main advantages of setting up virtual branches is their cost-efficiency. After all, they help you engage your idle employees, and they offer the opportunity to implement tools that boost their productivity even further, reducing the cost per case completed. In this article, we examine it in a bit more detail. We invite you to read on!