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Our joint LiveBank and Ailleron team – Michał Pomykała, Mateusz Wierzbiński, Patrycja Leszek-Królikowska, Paweł Franczyk, Paula Dmochewicz, and Julia Miłek – attended the 7th Lendtech Congress to exchange ideas, gain inspiration, and deepen their understanding of how the latest technologies can better address the current needs of the lending and consumer finance sectors. It’s time for their event recap, from conversations during the networking breaks to a closer look at the VideoBot presented at the LiveBank booth and how it fits the expectations of today’s lending customers.
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The Future of Workflow Management in Digital Banking
Workflow management has been a pivotal element of optimization in banks and other businesses. Yet, with new tech available, its development accelerated much more quickly than anyone could expect. That’s why, in this article, we shall take a look at the future of workflow management in digital banking. What will it bring? Which trends will […]
How to Improve Customer Service in Banking?
Do you want to deliver positive customer experiences? To become an industry leader known for its impeccable approach to the clients? Then, you need to know how to improve customer service in your banks. We prepared our tips and effective strategies for you in this article, so… read on and learn more!
Benefits of Virtual Branches in Banking
What are the benefits of virtual branches in digital banking? Well, they make customer service more accessible, reduce overall costs, enhance internal communication and productivity, plus they might even… increase conversion rates. How is all of this possible, and are there any other perks? Find it out in this article. The Top 5 Benefits of […]
Training and Empowering Your Remote Sales Team in Banking
The era of the COVID-19 pandemic has strengthened the trends that were already growing on us, like remote work. However, it also affected the clients, many of whom already preferred digital channels and then switched to them completely. This called for the creation of remote sales teams in many industries, including banking. But how do […]
Boost Bank Agent Efficiency with AI Tools
The buzz around AI is starting to slow down, and we're seeing fewer sensational headlines about it. Instead, we're noticing that information about investments in AI development has become a routine part of business operations. The adoption of AI solutions in financial sectors varies with intensity. Certain implementations and uses of AI (e.g. database management, transaction analysis) are not visible to the average Financial Advisor. Let's examine how AI tools we implemented as LiveBank to our customers impact efficiency and level the playing field between new and experienced employees. Efficiency is a crucial measure that we use to evaluate our employees.
Advantages of Adopting Digital Mortgage Solutions for Lenders
What are the advantages of adopting digital mortgage solutions for lenders? First, the process becomes much quicker, even four times faster – this not only improves customer satisfaction but also attracts more customers who prioritize time efficiency. Second, this raises productivity, increasing overall profitability. Third, adopting such solutions reduces the number of errors, especially those related to compliance, which can cause financial backlash. Finally, it helps your bank learn based on feedback and data. Do you want to learn more? Then keep reading!
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