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In 2026, the real differentiator in banking will not be technology alone, but the ability to combine digital convenience with genuinely human interactions. As remote services become the standard, customers increasingly expect more than seamless transactions in an app. Human-centred service, delivered through smart, connected channels, is set to define the next stage of customer experience in banking.
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Banking 2026: How Banks Are Redefining Strategy for the Next Decade?
In 2026, the real differentiator in banking will not be technology alone, but the ability to combine digital convenience with genuinely human interactions. As remote services become the standard, customers increasingly expect more than seamless transactions in an app. Human-centred service, delivered through smart, connected channels, is set to define the next stage of customer experience in banking.
AI and Google Cloud Powering Growth – Highlights from Google Cloud Summit Poland 2025
A showcase of breakthrough technologies, inspiring real-life business scenarios, hands-on insights, and valuable networking opportunities – this is how this year’s highly anticipated Google Cloud event in Warsaw can be summed up. Once again, the conference brought together innovators, decision-makers, and technology enthusiasts eager to deepen their knowledge of artificial intelligence and Google Cloud – […]
What Is Identity and Access Management (IAM) in Banking and How Does Livebank24 Support It?
Security has always been at the core of banking. In the past, that meant strong vaults and guarded branches. Today, it means protecting digital identities and ensuring only the right people can access sensitive data. This is where identity and access management (IAM) in banking plays a vital role. What does IAM stand for in […]
The Future of Mobile Banking Apps: Trends and Innovations
What is the future of banking apps? We expect a rise in security measures, combined with an even higher level of personalization, enhanced customer experience, and an integration of a plethora of financial features, enabling users to conduct their banking fully through mobile apps. Naturally, for that to happen, banks need to utilize artificial intelligence and machine learning for their apps, which the leading ones already do. Do you want to learn more? Then read on!
Building an Effective Business Structure: Line of Business in Complex Organizations
One of the challenges that organizations worldwide face is a very dynamic growth and complexity. It's a recurring rule that we can observe in business processes and products - as they grow, operational and structural complexity increases, sometimes even multiplies. These business structures can operate in various industries, and geographic areas, and offer different products or services.
Why Banks Need a Cloud-based Customer Service System
Cloud-based software offers a technical stack as well as the opportunity to engage customers at a new level. The borders between traditional retail banking and fintech companies no longer exist in today's financial landscape. Customers now have more digital habits than they did five or even two years ago. Customers want a consistent experience across digital platforms and touchpoints. They want the major functions to be right in front of their eyes.