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Our team – Ireneusz Liberacki, Mateusz Wierzbiński, Małgorzata Bąk, Michał Pomykała, Wojciech Pióro, and Alberto Pereira – spent their recent trip to Canada discussing how to meet the needs of diverse customer segments across different business scenarios and within the context of branch requirements. Let’s bring together their observations on how customer expectations in North America differ from those seen in Europe, as well as how bank branches in Canada operate today and the role they play in the modern banking landscape.
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The Cost-Efficiency of Virtual Branches for Banks
One of the main advantages of setting up virtual branches is their cost-efficiency. After all, they help you engage your idle employees, and they offer the opportunity to implement tools that boost their productivity even further, reducing the cost per case completed. In this article, we examine it in a bit more detail. We invite you to read on!
What is a proactive approach in banking?What is a proactive approach in banking? This refers to an organization-wide approach in which you try to understand your customers, identify their needs and future problems as soon as possible, and tackle them early on. The proactive approach gained popularity in finance, as it comes with a plethora of benefits. What are they, and how to become a proactive bank? Find it out in this article!
How to improve the process of signing contracts with eSignature platform for banks?The process of signing a contract is a difficult thing. On the one hand, it is necessary—to put it plainly, contracts need to be signed. On the other hand, it is usually lengthy and creates many inconveniences and stress for customers. But what if we told you that it does not have to be so? eSignature is an innovative solution that enables you and your clients to sign contracts remotely, making the process much easier. With it, you can turn this process into your competitive advantage. Do you want to learn more? Then keep reading!
How to Choose the Best Digital Banking Platform?Are you looking for the best digital banking platform? Maybe you don’t know how to choose it? Don’t worry! In this article, we will discuss what features you should focus on first when selecting the right IT solution. Did we grab your attention? Then read on to find out more!
Common Banking Problems and Effective Solutions – Navigating Everyday Financial ChallengesUnderstanding your customers, cybersecurity, and high competition with fintechs are just a few of the most common banking problems, and finding solutions to them is a priority. However, many of these challenges can be overcome with the right technology. In this article, we will delve into this topic. We invite you to read on.
Key Features of Case Management Software for BanksWhat features should you look for in your potential case management software? Real-time data integrations, an intuitive interface, a plethora of applications (cases from different teams), role-based accounts, and functions that enable you to audit and monitor your teams. Do you want to learn more? Then keep reading! The Best Features of Case Management Software […]