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Why do AI projects in finance fail to deliver ROI? Despite the billions poured into artificial intelligence, nearly 40% of financial services CIOs admit their AI initiatives failed to achieve positive ROI in the last year. Why is this happening? It’s not about the technology itself—it’s about strategy. Success hinges on aligning AI with business goals, leveraging high-quality data, and focusing on the right use cases.
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Common Banking Problems and Effective Solutions – Navigating Everyday Financial Challenges
Understanding your customers, cybersecurity, and high competition with fintechs are just a few of the most common banking problems, and finding solutions to them is a priority. However, many of these challenges can be overcome with the right technology. In this article, we will delve into this topic. We invite you to read on.
Key Features of Case Management Software for Banks
What features should you look for in your potential case management software? Real-time data integrations, an intuitive interface, a plethora of applications (cases from different teams), role-based accounts, and functions that enable you to audit and monitor your teams. Do you want to learn more? Then keep reading! The Best Features of Case Management Software […]
The Future of Workflow Management in Digital Banking
Workflow management has been a pivotal element of optimization in banks and other businesses. Yet, with new tech available, its development accelerated much more quickly than anyone could expect. That’s why, in this article, we shall take a look at the future of workflow management in digital banking. What will it bring? Which trends will […]
How to Improve Customer Service in Banking?
Do you want to deliver positive customer experiences? To become an industry leader known for its impeccable approach to the clients? Then, you need to know how to improve customer service in your banks. We prepared our tips and effective strategies for you in this article, so… read on and learn more!
Benefits of Virtual Branches in Banking
What are the benefits of virtual branches in digital banking? Well, they make customer service more accessible, reduce overall costs, enhance internal communication and productivity, plus they might even… increase conversion rates. How is all of this possible, and are there any other perks? Find it out in this article. The Top 5 Benefits of […]
Training and Empowering Your Remote Sales Team in Banking
The era of the COVID-19 pandemic has strengthened the trends that were already growing on us, like remote work. However, it also affected the clients, many of whom already preferred digital channels and then switched to them completely. This called for the creation of remote sales teams in many industries, including banking. But how do […]