LiveBank blog
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In 2026, the real differentiator in banking will not be technology alone, but the ability to combine digital convenience with genuinely human interactions. As remote services become the standard, customers increasingly expect more than seamless transactions in an app. Human-centred service, delivered through smart, connected channels, is set to define the next stage of customer experience in banking.
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Future Trends in Digital Banking: What to Expect
What are the current and future trends in digital banking? Namely, a rise in the use of AI, the introduction of blockchain and cryptocurrency technologies for better security, open banking, and sustainability. In this article, we shall shed more light on digital banking advancements and explore what the next generation of online banking has to offer. Did we spark your interest? Then read on.
The Power of Omnichannel Support in Digital Banking
Embracing omnichannel support in digital banking isn’t only a way to build seamless customer journeys across different channels – it can also help you reduce operating costs and maximize productivity in your branches. But, for that, you need one thing: a platform that integrates data from all the channels into one place, and enables your employees to switch between digital and traditional communication with the clients swiftly – a platform like Livebank.
The Rise of Virtual Assistants: AI’s Impact on Banking Customer Care
An AI virtual assistant is an option chosen in banks more frequently. It is so, due to the fact that using generative AI in customer support helps banks reduce their operational costs, improve response times, and personalize customer experiences. Let’s look into this in more detail.
Revolutionizing Customer Engagement: The Optichannel Approach in Banking
The optichannel approach in banking refers to choosing the most optimal channel (hence the name) for the particular client. It gained utmost importance with new generations entering the financial world. Take, for instance, the survey conducted by Insider Intelligence [1], showcasing that mobile banking is most commonly utilized by Millennials and Gen Z while less used by Baby Boomers or Gen X. In this article, we shall delve into the role of optichannel banking – we invite you to read on!
The Future of AI in Banking Customer Service: Trends and Innovations
AI has become a valuable ally in the world of banking. It is widely used for data analytics due to its supreme data processing capabilities. Yet, it’s not the only function of artificial intelligence in financial institutions. Customer service teams also benefit from AI, improving the speed and accuracy of their responses and enhancing customer experience. This is why, in this article, we shall look at what the future holds for artificial intelligence in banks and their customer service departments – we invite you to read on!
Ailleron Heads to Finovate Europe 2024 event in London: Your Chance to Connect!
Exciting news is buzzing in the financial technology realm as Ailleron gears up for an unmissable event – Finovate Europe 2024 in London! We're thrilled to announce our participation in this prestigious gathering set to take place in the heart of innovation, and we're extending a warm invitation for you to join us.