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Why do AI projects in finance fail to deliver ROI? Despite the billions poured into artificial intelligence, nearly 40% of financial services CIOs admit their AI initiatives failed to achieve positive ROI in the last year. Why is this happening? It’s not about the technology itself—it’s about strategy. Success hinges on aligning AI with business goals, leveraging high-quality data, and focusing on the right use cases.
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The Future of Workflow Management in Digital Banking
Workflow management has been a pivotal element of optimization in banks and other businesses. Yet, with new tech available, its development accelerated much more quickly than anyone could expect. That’s why, in this article, we shall take a look at the future of workflow management in digital banking. What will it bring? Which trends will […]
How to Improve Customer Service in Banking?
Do you want to deliver positive customer experiences? To become an industry leader known for its impeccable approach to the clients? Then, you need to know how to improve customer service in your banks. We prepared our tips and effective strategies for you in this article, so… read on and learn more!
How to Create a Virtual Branch?
Creating a virtual branch in the banking industry requires careful planning and the right tools to implement digital solutions. In this article, we want to pay closer attention to this process and explain how to build a virtual branch effectively. Did we grab your attention? Then, keep reading to find out more! What Do You […]
The Impact of Virtual Branches on Traditional Banking Models
What is the impact of virtual branches on banking? It changes a lot, starting from resource allocation through the role of physical branches to the general competition between financial organizations. In this article, we examine this more closely. We invite you to read on! Virtual Branch Experience and Its Impact on Traditional and Digital Banking […]
Digital Onboarding: Best Practices and Trends
Digital customer onboarding is the most frequently abandoned step in banking. According to the Innovatrics Trust Report[1], the percentage of potential customers giving in the course of this process varied from 38% to 63% in the previous decade. How do you reduce these rates, improve your digital customer onboarding experience, and reduce the customer acquisition costs through it? We discuss this in this article—read on to find out more!
The Role of Video Banking in Customer Experience
Video banking is a form of communication between financial service providers and clients using video technology. Typically, it refers to video calls conducted via a dedicated banking platform, a bank’s mobile app, a kiosk, or an interactive teller machine. What role does it play nowadays? Find out in this article!