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Our joint LiveBank and Ailleron team – Michał Pomykała, Mateusz Wierzbiński, Patrycja Leszek-Królikowska, Paweł Franczyk, Paula Dmochewicz, and Julia Miłek – attended the 7th Lendtech Congress to exchange ideas, gain inspiration, and deepen their understanding of how the latest technologies can better address the current needs of the lending and consumer finance sectors. It’s time for their event recap, from conversations during the networking breaks to a closer look at the VideoBot presented at the LiveBank booth and how it fits the expectations of today’s lending customers.
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Why Banks Need a Cloud-based Customer Service System
Cloud-based software offers a technical stack as well as the opportunity to engage customers at a new level. The borders between traditional retail banking and fintech companies no longer exist in today's financial landscape. Customers now have more digital habits than they did five or even two years ago. Customers want a consistent experience across digital platforms and touchpoints. They want the major functions to be right in front of their eyes.
Case-based management – how does it help bank teams?
Every day, thousands of customers contact bank advisors with questions about products they have or they want to hear about the latest bank offers and digital trends. These customers want to settle their cases in the most efficient way possible. Furthermore, their expectations regarding the quality and speed of service are rising consistently every year.
Will the True Omni-Channel Please Reveal Itself?
Will omnichannel banking deliver on its promise anytime soon? This article examines the question and finds a new understanding of the omnichannel concept.
Why Omnichannel stays stubbornly on banking’s radar
Written by Piotr Skrabski, General Manager and Mateusz Grys, Customer Success Expert at LiveBank. Omnichannel. A word we’ve heard repeatedly in banking circles that still has a lot of clout. Its place, at the crossroads of “mobile-first”, “digitalisation”, and “customer-centricity”, makes it easy to see why it still has relevance. Besides this, “omnichannel banking” holds […]
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