LiveBank blog
Learn about our big ideas, gain fascinating insights and immerse yourself in the world of digital communication technology for the banking sector.
Categories
- All posts
- Artificial Intelligence
- Banking
- Banking Trends
- Bez kategorii
- Chatbots
- Cloud Banking
- Contract
- Customer Experience
- Customer Journey
- Customer Service
- Digital Banking
- Digital Identity
- Digital Onboarding
- Digital Security
- eKYC
- Insurance
- Launch
- LiveBank news
- Mortgage process
- Online Verification
- Product Technology
- SME Banking
- Trends
- Video banking
- Video banking
- Video Chat
- Virtual Banking
- Virtual Branch
In banking, choosing a software provider is never a short-term decision. That kind of long-term commitment can bring peace of mind for the next 5–10 years, and in our experience, often much longer. That’s why decision-making should go far beyond cost considerations and instead be viewed through the lens of business continuity, resilience, and long-term operational stability. Let’s examine what really matters when choosing a technology partner for digital banking, core systems, and integration services.
Read more
Why Banks Need a Cloud-based Customer Service System
Cloud-based software offers a technical stack as well as the opportunity to engage customers at a new level. The borders between traditional retail banking and fintech companies no longer exist in today's financial landscape. Customers now have more digital habits than they did five or even two years ago. Customers want a consistent experience across digital platforms and touchpoints. They want the major functions to be right in front of their eyes.
Case-based management – how does it help bank teams?Every day, thousands of customers contact bank advisors with questions about products they have or they want to hear about the latest bank offers and digital trends. These customers want to settle their cases in the most efficient way possible. Furthermore, their expectations regarding the quality and speed of service are rising consistently every year.
Will the True Omni-Channel Please Reveal Itself?
Will omnichannel banking deliver on its promise anytime soon? This article examines the question and finds a new understanding of the omnichannel concept.
Why Omnichannel stays stubbornly on banking’s radarWritten by Piotr Skrabski, General Manager and Mateusz Grys, Customer Success Expert at LiveBank. Omnichannel. A word we’ve heard repeatedly in banking circles that still has a lot of clout. Its place, at the crossroads of “mobile-first”, “digitalisation”, and “customer-centricity”, makes it easy to see why it still has relevance. Besides this, “omnichannel banking” holds […]